5 questions on the latest ITSM trends
Last month, Atlassian attended SITS 2018, The Service Desk and IT Show. We staffed a busy booth, demoing our software and learning...
ChatOps
Introducing Jira Cloud for Stride
Whether shipping software, managing a help desk, or executing a project, Jira Cloud helps thousands of teams plan and track...
5 reasons your financial services company needs Hipchat Data Center
The pressure of digital transformation is greatly impacting the financial services industry. Whether you’re a mature enterprise or an emerging...
Making the most of the Jira integration for Hipchat Data Center
Once in a blue moon, there comes a power couple so good for each other that you can’t help but...
Hipchat Data Center presents: 5 surprising ways enterprise teams are winning with ChatOps
There’s this rumor going around that ChatOps was the invention of start-ups. I don’t know about you, but I can...
Introducing Stride
Workplace communication has gotten faster. And yet, it’s no easier. Keeping up means staying constantly connected in never-ending chat discussions,...
The best incident management is value driven – here’s why
Today, we’re all laser-focused on delivering world-class service, resolving issues faster, and building lasting trust within the organization. But things...
Inside Atlassian: building products, DevOps style
Let’s say your engineering team has gone agile. They work in sprints, collaborate, and are building a lot of great features. But there’s just one catch: you still have to wait for the release...
How Hipchat and Statuspage help companies manage incidents
?! There's a hiccup with your service. You jump into incident-management mode. Your users, who are already tweeting and sending support tickets, need to know what's up. Your team needs to come together to...
Inside Atlassian: how IT & SRE use ChatOps to run incident management
Any team that slings code for a living deals with service issues. They know all too well the hated red alert... the dreaded text in the middle of the night... the loathsome ping from...
What is ChatOps? A guide to its evolution, adoption, and significance
The most innovative teams of the last 15 years, have devised a new way of collaborating. Driven by the demands of running global services built for billions of users, software and IT teams evolved...
The technology of hope: how MagView uses Jira Service Desk with Hipchat
If there's one thing everyone everywhere can agree on, it's that we all hate cancer. When we found that Magview, the leader in mammography technology, relies on Jira Service Desk and Hipchat to help...
Infographic: why IT teams like chat
85% of the IT teams we surveyed use chat tools. That's a lot of people. 85% out of a 100% is a better number than Presidential election results, or how many customers were satisfied...