Confluence Screenshot tour
Solutions – Knowledge Management
Organise and retain your intellectual property.
Organisational knowledge is scattered everywhere. It's in email, on intranets, in files on network drives and buried on people's PCs. More often than not, it's in people's minds. When someone leaves your organisation, their knowledge goes with them. Even the best search engines can't help.
Keep it in Confluence
Confluence is an enterprise wiki that people love to use, which is essential when you're trying to change old work practices and encourage a new culture of communication and information sharing.
Because Confluence is easy to use, it quickly becomes people's preferred place to store information. Before you know it, your organisation's knowledge is accumulating in a single, searchable, structured repository — your online Confluence site.
Unlike some of the complex, failed knowledge management (KM) solutions of the past, Confluence:
- is intuitive to use
- facilitates collaboration
- keeps you updated
- offers strong searching capabilities
- installs quickly and easily
Streamline knowledge
Confluence provides a consolidated online home for all the knowledge found in the plethora of traditional information tools, such as:
The Confluence advantage
- Unlike file servers and hard drives, information can be searched, edited and uploaded instantly, regardless of your physical location.
- Unlike email, important information and intellectual property doesn't get misplaced.
- With important KM features, like automatic versioning of every page and file attachment, your organisational knowledge remains intact and accessible.
- Knowledge in the wiki can be exported into HTML, PDF or Microsoft Word, ideal for content that need to be shared or printed.
- Information can be structured by topic, department, project, or any way you like.
Easy to use
Confluence is as easy to use as email. No HTML or web knowledge is required. Everyone, given proper permission, can contribute content using intuitive content creation features. As well as editing the text on a page, they can easily attach images, documents and spreadsheets.
A living site
Confluence is not a static KM solution but a dynamic site that is constantly being accessed and updated.
Typically, each department in an organisation, such as HR, IT, Finance, Sales, Marketing, R&D, has its own secure, online workspace. Here they can record FAQs, store files, develop policies, procedures and How-To guides ... or any thing!
Case study
- We're just going to let [Confluence] grow from word-of-mouth right now. Even today people from London want to know how they can get onto the wiki. They want their own space. Every time someone asks for a space or login, I'm assuming that there are 10 or 12 additional people who will be using it as a part of their team. I don't anticipate that it will stop.
- Laks Krishnamoorthy, Sabre Holdings
Fine-grained permissions guarantee that only the right people can view, contribute or edit content.
Share and be informed
It is one thing to create content, adding it to the knowledge base; it is another to be aware of content that someone else contributes. Stay up-to-date on the topics that matter to you most. If a page is updated or a comment is added, be informed via email or RSS.
Case study
- The "summary" email that I get every night [is the best feature of Confluence]. It has become a routine thing for me every morning to read through the summary email, look at what's changed, and to look at new pages that have been created. We're seeing a rapid growth of newly created pages, or more frequently lots of updates on existing pages. So it's a nice way to get caught up on what's happening, what people are doing, and what's being documented.
- Geoffrey Corb, Johns Hopkins University
Find it fast
In Confluence, everything thing is searchable — even the content of attached files such as PDFs and Microsoft PowerPoint presentations.
Built to handle the masses
Although Confluence is quick to set up, it has been built to meet enterprise requirements:
- LDAP — integration with existing user stores, such as Active Directory
- SSL — secure data transmission
- Clustering — load balancing and high availability
- Industry-standard databases — compatible with Oracle, DB2, Microsoft SQL Server, MySQL and more