Keep up as your needs grow
Bring on advanced features like asset and configuration management to support ITSM practices. Minimize distractions with expanded, personalized support, and empower your admins with added controls and security safeguards. See value quickly with faster deployments compared to legacy tools.
Accelerate work across Dev and Ops
Break down silos with the only solution that unites Dev and Ops entirely on Jira. Dynamic asset and configuration management paired with advanced incident and change management features clear up visibility and let work flow freely across teams.
Make high-speed service a standard
Give teams the horsepower they need to keep pace with customers with AI-powered features like the virtual service agent and generative AI for the issue editor. Hand all teams the keys to build and customize their own services using no-code/low-code capabilities within an IT-regulated environment.
Powering high-velocity service management
recognized by industry experts
premium highlights
The functionality you need to fuel your ITSM practices
With Jira Service Management Premium, get the tools your team needs to supercharge service management, and integrate with the Atlassian tools you already use.
Change management automation
Automatically create change records for standard (low-risk) changes. For normal (high-risk) changes, pause deployment and bring approvers together to review and authorize changes.
Advanced incident management
Take advantage of alerts, incident data, service and infrastructure health analysis to detect and resolve incidents faster.
Flexible asset and configuration management
Track assets, configuration items, and resources and get visibility into critical relationships between applications.
Passive monitoring
Keep tabs on logging and monitoring tools with heartbeat monitoring. Receive a notification if a system goes down so you can take action quickly.
Unlimited storage
Let your team and your customers upload attachments and files of any size so you can fix problems fast.
Intelligent, automated support
Automate Tier 1 support with the virtual service agent. For more complex issues, gather and share important context before routing to a human so agents can focus on what matters.
24/7 support for critical issues
Bolstered security safeguards
99.9% uptime SLA
Not sure which plan is right for you? Get help from a product expert.
Learn more about Jira Service Management
See how Cloud Premium stacks up
Jira Service Management Cloud Premium is equipped with the advanced capabilities you need for modern service IT service management. Compare with our other plans to see which is right for you.
Features | Standard Plan | Premium Plan | Enterprise Plan |
---|---|---|---|
General Service Management | |||
Atlassian Intelligence (AI) | Standard Plan
| Premium Plan
| Enterprise Plan
|
Virtual service agent | Standard Plan
| Premium Plan Includes 1,000 assisted conversations per month or 12,000 assisted conversations per year with the option to purchase more via add-on at volume discounts. | Enterprise Plan Includes 1,000 assisted conversations per month or 12,000 assisted conversations per year with the option to purchase more via add-on at volume discounts. |
Asset & Configuration Management | |||
Asset and service repository | Standard Plan
| Premium Plan Includes 50,000 Assets objects with the option to purchase more at volume discounts. | Enterprise Plan Includes 50,000 Assets objects with the option to purchase more at volume discounts. |
Asset discovery | Standard Plan
| Premium Plan
| Enterprise Plan
|
Service dependency | Standard Plan
| Premium Plan
| Enterprise Plan
|
Service and infrastructure health analysis | Standard Plan
| Premium Plan
| Enterprise Plan
|
Dependency mapping | Standard Plan
| Premium Plan
| Enterprise Plan
|
Incident Management | |||
Incident command center | Standard Plan
| Premium Plan
| Enterprise Plan
|
Incident investigation review | Standard Plan
| Premium Plan
| Enterprise Plan
|
Incident work category | Standard Plan
| Premium Plan
| Enterprise Plan
|
On-call schedules | Standard Plan
| Premium Plan
| Enterprise Plan
|
Heartbeat monitoring | Standard Plan
| Premium Plan
| Enterprise Plan
|
Alerts/major incidents data visualization & analytics | Standard Plan
| Premium Plan
| Enterprise Plan
|
Service subscriptions | Standard Plan
| Premium Plan
| Enterprise Plan
|
External services | Standard Plan
| Premium Plan
| Enterprise Plan
|
Service & infrastructure health analysis | Standard Plan
| Premium Plan
| Enterprise Plan
|
Major incidents per month | Standard Plan 100 | Premium Plan Unlimited | Enterprise Plan Unlimited |
Incident creation | Standard Plan Manual | Premium Plan Manual, Auto, API, and Template | Enterprise Plan Manual, Auto, API, and Template |
Postmortems | Standard Plan 5 | Premium Plan Unlimited | Enterprise Plan Unlimited |
Alerts & Notifications per month | Standard Plan Unlimited alerts, emails, and SMS | Premium Plan Unlimited alerts, emails, SMS, and voice | Enterprise Plan Unlimited alerts, emails, SMS, and voice |
Change Management | |||
Risk assessment through automation | Standard Plan
| Premium Plan
| Enterprise Plan
|
System-level change automation rules | Standard Plan
| Premium Plan
| Enterprise Plan
|
Multi-user/group approvals | Standard Plan
| Premium Plan
| Enterprise Plan
|
Integrations with CI/CD tools | Standard Plan
| Premium Plan
| Enterprise Plan
|
Keep track of CI/CD changes | Standard Plan
| Premium Plan
| Enterprise Plan
|
Change gating in CI/CD tools | Standard Plan
| Premium Plan
| Enterprise Plan
|
Change calendar | Standard Plan
| Premium Plan
| Enterprise Plan
|
Change queues | Standard Plan
| Premium Plan
| Enterprise Plan
|
Change work category | Standard Plan
| Premium Plan
| Enterprise Plan
|
Problem Management | |||
Problem queues | Standard Plan
| Premium Plan
| Enterprise Plan
|
Problem work category | Standard Plan
| Premium Plan
| Enterprise Plan
|
Platform, Support, Admin | |||
Admin insights | Standard Plan
| Premium Plan
| Enterprise Plan
|
IP allowlisting | Standard Plan
| Premium Plan
| Enterprise Plan
|
Sandbox | Standard Plan
| Premium Plan
| Enterprise Plan
|
Release tracks | Standard Plan
| Premium Plan
| Enterprise Plan
|
Org-level billing | Standard Plan
| Premium Plan
| Enterprise Plan
|
Data residency | Standard Plan
| Premium Plan
| Enterprise Plan
|
Uptime SLA | Standard Plan
| Premium Plan 99.9% | Enterprise Plan 99.95% |
Global/multi-use automation | Standard Plan
| Premium Plan 1,000 rules per agent | Enterprise Plan Unlimited automation rules |
SSO, SCIM, Active directory sync | Standard Plan Requires Atlassian Guard subscription | Premium Plan Requires Atlassian Guard subscription | Enterprise Plan Included |
Storage | Standard Plan 250 | Premium Plan Unlimited | Enterprise Plan Unlimited |
Support team | Standard Plan Cloud support (regional business hours) | Premium Plan Cloud support team (24/7 premium support, <1 hour support for critical issues) | Enterprise Plan Dedicated senior support team (24/7 Enterprise support) |