Agile
Understanding the cost of work improves strategic decisions, resource allocation, and organizational agility. But the challenge is gaining better visibility...
I decided to sit down with different Jira designers to learn how they reimagined Jira as Jira Software, Jira Core, and Jira Service desk from a design perspective. The stories were endless, but three...
The Daily Telegraph's Director of Service Delivery, was facing a seemingly impossible task: bring service delivery back in-house, and do it within three months. Learn how they applied the agile manifesto and improved customer...
In case you're unfamiliar, NPS stands for Net Promoter Score. NPS is a loyalty metric that quantifies how customers feel about your product. Let's take a look at how NPS can be used not...
Agile teams are structurally different than their waterfall counterparts. Agile teams focus on the team itself, whereas waterfall teams often follow the structure of the organization. As I was learning scrum, one of the...
Dear developer, I’ve been wanting to talk to you for a while now, but words don’t always come easy. We’ve had some really fun times together. I still remember the first time I warned...