Atlassian Automation remains a critical tool for streamlining workflows in the ever-changing landscape of software development, project management, customer support, and other critical business processes.
We’ve seen our customers achieve amazing outcomes with Automation. During Team ’24 in Las Vegas, we shared that over 200,000 Atlassian Cloud customers are using Automation and running over 1 billion rules monthly. Customers such as Sony, Canva, and Rivian are using Automation and saving thousands of hours each year, freeing up resources for more meaningful work.
 Mike Hayes, Senior Architect, Digital Workspace & Solutions, Rivian | Rivian The EV pioneer is saving 36% on annual tool costs, 750+ hours/person every year with Automation, and improving the user experience by balancing autonomy with governance. “With Atlassian Automation, each stakeholder in this process is saving up to 60 hours every month on administrative work. Using Automation isn’t just about time savings – it’s about freedom. We can spend our time more wisely.” |
Over the last 6 months, we have introduced a range of new features on our Cloud platform. These new and planned future enhancements are designed to deliver customer value in two ways:
- More advanced Automation with cross-product use cases, new integrations, and support for more complex processes
- More accessible Automation to end users and admins new to Automation
- More Automation admin controls to securely manage and run Automation rules at scale for your enterprise
Let’s cover some of these exciting new enhancements:
More Advanced Automation
Automate your alert remediation workflows in Jira Service Management
Unlock the power of advanced Automation in Jira Service Management to streamline your complex alert and issue remediation workflows. Seamlessly integrate with multiple 3rd-party systems like AWS, Azure, and Ansible to automatically flag and resolve issues, perform system checks, triage based on response data, and escalate incidents or notify stakeholders as needed, all with sophisticated, customizable rules.
New Compass triggers for Jira and Confluence
Our new Automation templates let teams skip the manual creation of issues and runbooks for new microservice components. Instead, teams can spend their time effectively monitoring and addressing Compass components in real-time, ensuring scorecards stay on track. The new Compass Automation triggers are:
Upon creating a component in Compass, generate a new Jira issue. This will begin handling component onboarding tasks.
More Accessible Automation
Natural Language in the Automation Rule Builder
Creating automation rules is an essential step of your daily automation practices, but can be time-consuming and error-prone. We’ve simplified the process even further by integrating AI into the Automation rule builder in our cloud Jira and Confluence Cloud products. All you have to do is type in a description of what you want to automate and let Atlassian Intelligence create the rules for you. You’ll be amazed at how quickly Atlassian Intelligence configures the rule, significantly reducing manual clicks—leaving only a quick review for you to complete. Customers who have created rules with natural language have created 4.5X more rules!
Multiple enhancements for Automation in Confluence such as:
- End-user Automation with Smart Buttons empowers users to automate manual tasks – such as changing page statuses, updating page restrictions, or creating new templates on a Confluence page – with a single click. Admins retain full control over every Smart Button through Global Automation, ensuring that users have the right guardrails in place. This allows admins to focus on high-priority work with confidence.
- Embedded Manual Triggers allow admins to add manual triggers right where their users are (email, Slack, Microsoft Teams, Jira issue, etc.). With embeddable manual triggers, we’re making it easier for users to find and take quick actions like changing the status of a page with a simple click.
- AI actions and templates allow you to automatically send out AI summaries and actions of pages with two new smart values. Additionally, we’ve added two new templates to help get you started:
More Automation Admin Controls
Jira and Confluence admins can set allowlists for select Automation actions to reduce the risk of data egress. Once an admin-defined allowlist is configured and the component control is enabled, it acts on all existing and new automation rules to ensure that your organization remains protected against security threats while gaining the efficiency benefits of Automation.
Continuing to empower teams with even more efficiencies from Automation
Atlassian Automation continues to help organizations remove redundant and manual tasks across teams and streamline workflows so they can focus on more important work. These recent enhancements reflect our commitment to providing more advanced, accessible, and enterprise-grade Automation, helping admins and end users become more efficient and providing more support for complex enterprise organizations.
As we look ahead, expect to see even more support for more advanced use cases, triggers, actions, templates, integrations and deeper integration with Atlassian Intelligence. Our larger and more complex customers will soon benefit from even more controls and performance and scale enhancements.
Stay tuned for our next blog post, where we will explore these investment areas further. To provide feedback or learn more, follow our Atlassian Automation Community group here.