Make lean change management possible with Jira Service Desk
Every IT team faces the challenge of managing a constantly changing IT infrastructure, whether it’s rolling out new technologies, managing...
Aimie Smith
4 ways to manage scope creep
Without losing your mind.
Approvals just got a whole lot easier in Jira Service Desk Server
You may have noticed a theme these past few Jira Service Desk releases – the team has been focused on making approvals...
Get your priorities in order this new year with Jira Service Desk Server 3.10
Since the announcement of priority schemes in Jira Software Server 7.6, the Jira Service Desk team has been working hard to...
Deployment flexibility: Azure meets Confluence Data Center
Following the success of our collaboration with Amazon Web Services this year, we wanted to provide more flexibility for customers to choose...
More power and control in Jira Service Desk Server 3.9
The Jira Service Desk Server Team is committed to making it easier and faster for your teams to get stuff...
Get time back with canned responses and SLA copy configurations in Jira Service Desk Server
We know that it can be tedious and time-consuming for IT agents to respond to repetitive requests. Even more so when...
Inside the mind of Confluence Server product manager, Adam Barnes
Hi Adam! Can you tell us a little bit about yourself? I’m Adam Barnes, the Senior Product Manager for Confluence...
Inside the mind of Jira Service Desk Server product manager, Vidhu Sharma
It’s been a big year for Jira Service Desk Server, so we sat down with the product manager, Vidhu Sharma,...
Jira Service Desk Server 3.6 – Eliminate downtime, resolve issues faster, and stop guesstimating
Jira Service Desk Server 3.6 is here with collaborator comments, SLA improvements, and zero downtime upgrades. Allow collaborators to comment...
Deployment flexibility, single sign-on, and better team collaboration with Confluence 6.1
Since the the release of collaborative editing in Confluence 6.0, we’ve seen a lot of teams working together and getting...
An introduction to incident management
Incident management is one of the most critical IT support processes that an IT organization needs to get right. Service outages can be costly to the business and IT teams need an efficient way...
Best practices for service request management
A few weeks ago we kicked off the ITSM bootcamp with an overview of the Atlassian approach to ITSM. Over...
The Atlassian approach to IT Service Management (ITSM)
Every software company today is fundamentally becoming a service company. We live in a services first world and IT sits...
Customizable email notifications and more in Jira Service Desk server 3.3
Looking for Jira Service Desk Cloud? Click here to learn about these features available in cloud. Today, we’re excited to...