We gamified our bug-tracking process, and now our backlog is zero
How the Statuspage team changed the customer service game – and had fun doing it.
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Contributing Writer
Head of the Teamwork Lab
Contributing Writer
Contributing Writer
Contributing Writer
Andrew is Senior Engineering Team Lead with Atlassian's Statuspage team. He's worked in software engineering for ten years, and has led teams in agencies, startups, and enterprise environments. He's helped the Statuspage team more than double in the past two years, and works hard to steadily evolve and improve team processes in response to a constantly changing environment. Outside of Atlassian, Andrew serves as a board member of Strong Towns, a national non-profit working to improve the fiscal health of cities and towns across North America.
How the Statuspage team changed the customer service game – and had fun doing it.