How to write a good status update
This is a guest post from Baron Schwartz, Founder and CEO at VividCortex. I’ve seen my share of terrible status...
Blake Thorne
We read 100 data breach notifications to make this guide (which we hope you’ll never need)
Nothing fills out the “worst-case scenario” column quite like a data breach. For the countless teams out there who work...
Why smart sales and marketing teams celebrate uptime
Past performance is not indicative of future results. You’ve probably heard this phrase. It’s a slice of legal disclaimer jargon...
A guide to introducing Statuspage to your customers (with a template)
People need to know where to go or what to look for in case problems arise. In the physical world,...
Statuspage tips & tricks: Monitor Statuspage traffic with Google Analytics
It’s easy to wonder if anyone knows your status page is even out there. When things are going well, the...
Build a modern operations process with Statuspage
This is a guest post from Glen Semino, Customer Success Manager at SYNQ.fm When I first started working at SYNQ,...
We filed 100 support tickets to find out how to send better customer service email auto-replies
Customer service emails have a way of being pretty terrible. As a company, if you don’t make a solid effort...
Tell the other 99.95% of your story with Statuspage Uptime Showcase
We’re always singing the praises of downtime communication. Customers deserve transparency and clear information, especially when things aren’t running as...
Incident communication best practices
Incidents have always been a fact of life for people in IT and Ops. Today, it’s web developers, cloud service...
A bird’s eye view of the Amazon S3 outage
If there ever was a day it felt like the entire internet ground to a halt, it was Feb. 28....