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Collecting requests the easy way with Jira Service Desk
We often collect feedback and requests from people outside of our team. If they find a bug, need something done, or have a feature request – somehow and some way, they need to reach...
Sarah Zorah
Vegas, baby! Say hi to Jira Service Desk at HDI conference
Going to HDI? Jira Service Desk will see you there. You'll find us in the expo hall and we're right in front so don't worry, you can't miss us. Be sure to check out...
New in Jira Service Desk 2.3: a better customer experience
We've been working hard on delivering a new kind of service desk - one that's focused on changing the way teams help their customers. In Jira Service Desk 2.3, we focused on shipping features...
New ebook: Jira Service Desk’s guide to asset management
For any IT team, understanding assets is the key to better service. Effective asset management means these questions always have answers. This results in better, smarter IT service and overall cost savings, as assets...
Webinar recap: solve tickets, fix problems with Jira + Jira Service Desk
Do your software developers and IT agents work in different systems? Do you lose visibility when you manually transfer work from your help desk software to your bug and issue tracker? Enter Jira Service Desk,...
Can better IT service improve software development?
With developers and IT teams working in separate systems, there are blind spots in the process. With no collaboration channel, IT teams don't get the visibility and communication they need on fixes and improvements....
IT and development working better together with Jira Service Desk
Collaboration is near and dear to our hearts here at Atlassian. Collaboration, for us, is not just about sharing documents and communication in Hipchat and Confluence, but it’s in the DNA of all our...
How to build a self-service knowledge base
Help yourself, with Jira Service Desk and Confluence. Confluence is the best way to build your team's knowledge and Jira Service Desk puts that knowledge to work. With the self-serve customer portal, you can...
Webinar recap: deflect tickets with a self-service knowledge base
Google taught us that finding answers should be easy. Why should it be any different for your customers? A survey...
Get your team started with knowledge-centered support
Ask any service desk team and they’ll tell you they’re swamped with requests. But ask them about knowledge management, and...
7 knowledge management tips to improve your service desk
Every day, service desk agents rely on various knowledge to solve customer problems. Whether it’s located in a document or...