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Incident response: how to keep tech problems from becoming people problems
When one of your IT services is on fire there’s no time to waste. Especially if that fire is blocking...
Sidharth Suri
The 5 secrets of high-performing IT teams
What makes for a high-performing IT team? We ran a survey with HDI to find out.
Atlassian extends leadership in Incident Management
Last summer, we made a bet on the importance of incident communications when we acquired Statuspage and added the first...
Jira Service Desk named most popular and most affordable ITSM software solution
We are thrilled to announce that Jira Service Desk has been named a top ITSM solution from Capterra, an online software...
Extend Jira Service Desk for customer support with new capabilities
In 2013, we launched Jira Service Desk with a simple vision: to build a modern flexible service desk for technical...