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5 ways small businesses can use help desk software
Businesses, no matter their size, run on technology. And that means that the continued availability of IT services is very...
Stephen Mann
4 things to look for in customer service software
These days, offering a great product or service, even if it’s at the best price, may not be enough to...
10 tips for creating a knowledge-powered IT service culture
The dos and don'ts of successful knowledge management.
How the consumerization of service is changing ITSM and the service desk
As the business and technology landscapes change, so does that of corporate IT support. I hear a lot of talk about consumerization, customer experience, and enterprise service management in the context of the evolution...
Help desk vs. service desk vs. ITSM: what’s the difference? Part 2 of 2
In part 1 of this two-part series, I explained the difference between a help desk and a service desk. Thankfully,...
Help desk vs. service desk: what’s the difference?
Does it matter if you use the term help desk, service desk, or ITSM to describe IT support? It does – as you might be underselling or overselling capabilities (either to yourself or others)...