The needs of the modern enterprise are changing at an accelerated rate. From distributed teams to the ever-evolving security landscape or the exponential rise of AI’s role in the workplace, Atlassian has remained committed to understanding and anticipating these changes.
Atlassian’s commitment to enterprise resiliency is why organizations like NASA, Reddit, Rivian, and 290,000 others continue to grow with Atlassian’s Cloud and Data Center products. In fact, two-thirds of Atlassian’s enterprise customers have been using these offerings for over 10 years.
Over the years, Atlassian has had extensive experience serving enterprise needs—historically with Data Center products and more recently with Cloud products—which we use to continually innovate and build greater value in the Atlassian Cloud.
For more Atlassian Cloud and Data Center takeaways, watch the Cloud and Data Center transformations session from Team ’24 featuring Head of Product Management Gosia Kowalska, Head of Platform Marketing Disha Rustogi, and Head of Product Rae Wang.
Enterprise foundations
Since the early days of Data Center, Atlassian has worked closely with its largest customers to understand every nuance of enterprise needs, including greater scalability and reliability to support a growing number of users while managing increasing amounts of data.
In addition to scale and reliability, we strengthened our stance on security, compliance, and admin control. These four focus areas became Atlassian’s enterprise foundations on Cloud and Data Center.
Since 2015, Atlassian has been heavily investing in these four key areas:
- Scale & Reliability
- Security
- Compliance
- Admin controls
Value of the Atlassian Cloud Platform
Atlassian’s experience layer of the Cloud platform offers tools and features for modern enterprises that encourage highly productive teamwork across all teams. In the last year, our platform capabilities, such as intelligence, collaboration, automation, analytics, and extensibility, continue to be focal points of innovation.
Over the course of Atlassian’s history, two major inflection points shaped our enterprise strategy. First, the introduction of Data Center in 2015, and second, when Atlassian doubled down on cloud architecture in 2020 and accelerated enterprise investments.
Currently, 77% of Atlassian’s enterprise customers have a footprint in Atlassian Cloud. Atlassian is making it easier for enterprises to adopt the Cloud Platform and start taking advantage of the key competitive benefits it offers.
Atlassian recently released cutting-edge tools in alignment with its enterprise foundations. The following features and tools elevate the Atlassian Enterprise customer experience, while also strengthening security to meet an ever-evolving array of cyber threats.
Atlassian Cloud Platform enhancements
In the last year, Atlassian Cloud has become an even stronger offering:
- 28% decrease in load time for page view in Confluence
- 41% decrease in editing time in Confluence
- 28% decrease in issue navigator loading time in Jira
- Scaled support for up to 50,000 Jira Cloud users & 150,000 Confluence users
- Launched Data Residency in Australia, Brazil, Canada, EU, Germany, India, Japan, Singapore, South Korea, Switzerland, the UK, and the USA
- Launched bring your own key (BYOK) encryption
- Launched AI, automation, admin, and analytics features
Cloud features and experiences
Atlassian Cloud streamlines workflows and connects your teams on the common Atlassian platform.
The platform enables consistent experiences and information cross-flow, weaving smart collaboration experiences such as automation, analytics, and centralized administration into the fabric of all of our products.
Atlassian Intelligence
AI Work Breakdowns in Jira
Developers often find planning and prioritizing tasks tedious, which hinders their ability to do more impactful work. However, with AI Work Breakdowns in Jira, developers can now plan their work much faster.
Atlassian Intelligence pulls context from relevant tickets to suggest child issues and Atlassian’s teamwork graph which consists of 20+ years of data and understanding common patterns, anti-patterns, organizational structures, and lines of communication. Developers review and fine-tune these suggestions before accepting the breakdowns.
Page catch-ups in Confluence
Many of us have felt overwhelmed by lengthy Confluence pages. AI-generated page catch-ups provide summaries of the latest changes, key points, action items, and relevant comments, helping readers get up to speed quickly. Page catch-ups are the ultimate TL;DR magic wand.
AI-powered recommendations in Jira Service Management
AI-powered recommendations in Jira Service Management help agents accelerate ticket responses. Atlassian Intelligence provides suggestions for resolutions and expert contacts for more complicated tickets, expediting support team responses and helping resolve the toughest issues quickly.
Collaboration
Smart Links
According to a 2023 Gartner study, the average knowledge worker uses 11 applications to complete their tasks. This often leads to context-switching, wasted time on resource searching, and silos across teams.
Users have added over 430 million Smart Links within the last year. This provides users with context without having to switch tools while also offering contacts to available subject matter experts if needed.
Smart Links have reduced context-switching by 56%
AI-generated Summaries in Smart Links
For pages with a long list of URLs, links, places, and context to explore, users can avoid going down rabbit holes by hovering over a Smart Link that provides a quick and thorough summary of the content.
Automation
Natural Language Rule Builder
Keep devs on task and empower your admins with the Natural Language Rule Builder. This feature allows admins to build automation rules in Confluence, Jira Service Management, and Jira, using only natural language.
End User Automation in Confluence
Confluence end-users can now add pre-configured automation buttons to pages. Admins or teams can configure these buttons to generate pages for different workstreams or acquire necessary approvals – with a single click.
Audit Log Filtering and Search in Jira
Admins can easily navigate data with audit log filtering and the search dashboard. This feature also includes component controls that allow admins to manage lists of user domains and URLs that automation is allowed to reach.
Atlassian Cloud customers are running over 1 billion automation rules per month
Analytics
Dashboard & Chart Templates
Atlassian Data Lake users can pull and visualize data accurately in dashboard view or through a growing number of out-of-the-box templates with the option of customization. It empowers users to make informed decisions, streamline workflows, and foster a data-driven culture within their organizations
Data generation is projected to increase 150 times by 2027 compared to 2022 figures
AI-Powered Chart Template Search
Currently, two-thirds of Analytics users use a pre-configured template developed by Atlassian. The AI-powered template search helps users find the chart they need by picking up on keywords and suggesting the closest option, even if the chart type name is unknown.
Almost half of all activities employees perform worldwide could potentially be automated – accounting for almost $16 trillion in wages
(McKinsey)
AI-Powered Chart Insights
Atlassian’s AI-powered chart insights help you streamline data insights by providing summaries in a clear, natural language. Users get a clear picture of which way the data is trending, what areas to investigate, and a nuanced understanding concisely.
Atlassian Analytics in Confluence Cloud Enterprise has been so valuable because it helps us see how engaged our Confluence users are, which spaces have the most traffic and the greatest amount of engagement, which teams have templates set up, and more.”
–Damien Davis, Lead Atlassian Administrator, Dropbox
Extensibility
Integration Recommendations
Admins can discover the most optimal SaaS apps to integrate through Atlassian’s integration recommendations, ensuring seamless connections across tools on a unified platform to avoid silos.
They’re starting to see the benefit of “Oh, I have free time now”. They can actually use that time to work on the things that are meaningful to our customers.”
–Oxana Trotsenko, Chief of Staff, Digital Transformation and Product Leader, United Airlines
Security
Product Request
Users remain laser-focused on keeping their products secure by directly addressing security and compliance risks by developing product request rules that stop users from creating new product instances without admin approval. When a user makes a new request, such as a new workspace, admins can decide whether to allow it or deny it.
2FA
To mitigate data breach risks, admins can enable two-factor authentication for specific teams and external collaborators. To gain access, users must enter their username and password and submit a third one-time security code.
Security Insights
With the Security Insights dashboard, users can oversee their team’s compliance with the policies they’re adhering to. The dashboard notifies you if there are any violations, with action steps to remain compliant.
Privacy and security tab in Marketplace
Admins have in-depth information on how data is handled when flowing through their third-party applications.
App Access Rules
This allows admins to control what kind of data third-party apps can access in a user-friendly list format.
We trust Atlassian to take care of security, availability, and scalability, freeing up time for us to focus on more strategic topics. Moving to the cloud has been a chance to improve today and prepare for our future”
–Radoslav Danchev, VP of Collaboration., Workplace, and Support
Atlassian Guard
Guard is one of Atlassian’s latest offerings for additional threat protection. It detects suspicious activities with enhanced visibility so that users can respond to threats quickly, well before they turn into incidents.
For example, if a team member accidentally gives their login information to a phishing email, Atlassian Guard notifies the admin to suspend the account until they clear the threat.
Cloud wins at a glance
Forrester estimates an average 358% ROI for customers migrating to Jira Software Cloud
“Confluence Cloud blows on-prem out of the water”
“JSM looks so much nicer in Cloud than it does in Data Center. We had people asking us for JSM projects as soon as we turned on the new portal”
Data Center features and experiences
Today, some of the largest Atlassian Data Center customers run instances with millions of Jira issues or Confluence pages. Atlassian Data Center remains a strong solution for enterprises in regulated industries who are unable to take advantage of local data residency.
Now that Infobip is being used by two-thirds of the world’s population in almost 200 countries, leveraging Atlassian Data Center to standardize and scale has proven to be a necessity, not just a luxury”
–Infobip
The following feature announcements showcase how Data Center users can strengthen their enterprise foundations such as scale and reliability, security, compliance, and admin controls:
Scale & Reliability
Archive Assets
This capability allows support teams to declutter their Jira Service Management instance by archiving assets, while also improving performance and searchability for their users.
Open Search
Confluence users no longer need to worry about performance degradation during indexing. Open Search externalizes indexing processes to support large customers in improving performance for their search- and index-related functions in Confluence. Boost efficiency by offering your end users faster search times.
Bitbucket Mesh
Engineers who work within Data Center often need a sizable instance of Bitbucket. For distributed teams, resilience has previously been a challenge, but with Bitbucket Mesh, users can deploy mesh nodes in multiple locations to ensure high availability for their Bitbucket Data Center users.
Security
As enterprises scale, protecting mission-critical applications and data becomes increasingly important. With Data Center, you have access to security features that make it easy to maintain control of your instance and mitigate risk.
Atlassian’s 3 pronged approach to security
Secure by design
- Fortified back-end platform
- Consistently releasing new hardened versions of platform releases across Data Center products
Secure in practice
- Modern enhancements to scanning processes and penetration (pen) tests
- Expansions in Atlassian’s bug bounty program with increased payouts
Security features
- Atlassian continues to build out more security features to give admins more control
Data breaches in the US increased by 20% from 2022 to 2023
Two-Step Verification
Many Data Center users are already using advanced auditing to prevent security threats and take action when they occur. For an extra layer of protection, admins can now implement two-step verification to ensure security against common cyber attacks. Users with privileged access can authenticate with a one-time password that is sent to their phones.
Compliance
Issue Statistics
By monitoring issue statistics Data Center users can ensure that their enterprises remain compliant with their local data regulations. Atlassian Data Center continues to remove accessibility blockers across its portfolio of products.
Admin Controls
Admin Controls
Atlassian Data Center’s admin controls allow admins to keep their architecture secure, performant, and accessible to teams. Admins accelerate their work using automation for archiving and REST API for content management allowing them to free their plate on tedious tasks and pay attention to strategic initiatives.
Saving time for admins
Automated archiving
- Make clean-up in Jira and Jira Service Management easy with automation
REST API
- Manage content at scale in Confluence
The Journey to Cloud
As cloud becomes more accessible to enterprises across industries, thanks to the expansion of data residency, organizations around the globe continue to migrate from Data Center to Atlassian Cloud to future-proof their business, increase team productivity, and deliver value faster. Teams that migrate benefit from Atlassian Intelligence, a tool exclusive to the cloud platform.
Atlassian Cloud allows enterprises to offload operational tasks to focus on their core business. With world-class security and data residency, highly regulated companies that once couldn’t consider the cloud can now benefit from streamlined collaboration, empowered admins, and advanced tools for innovation.
We were having weekly migration calls internally to organize migration waves and check for problems. Once Atlassian joined those calls, problems were solved much faster. And the whole process was much easier”
–Mehmet Sari, Mercedes-Benz, Modern Collaboration Platform Team
Many enterprises find that large, complex footprints result in longer migrations, so it’s best to start off with a solid plan. Fortunately, Atlassian’s automated assessments and Cloud blueprints simplify and expedite the migration process. By partnering with Atlassian Cloud experts, you can achieve your business objective faster, while taking full advantage of cloud architecture.
Over the last 18 months, Atlassian has significantly improved the data migration process, achieving 95% plan success rate across Jira, Confluence, and Bitbucket
Unlock a new era of efficient, strategic collaboration with the next generation of enterprise-level technology. Meet compliance, accessibility, and scale needs more effectively on Atlassian Cloud.
If you’d like to begin modernizing your enterprise, check out Atlassian’s Cloud migration guide. You can also participate in a live demo with Q&A by choosing the upcoming session that works best for you.