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Introducing Queues

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Many teams across an organization can utilize ticketing to manage their requests. Within Halp, Triage Channels were the original way to route requests to the right team, but we realized that Triage Channels were limited and not flexible enough.

Enter, Queues! Queues are a new way to organize ticketing within your company. You can create a Queue for a new team that wants to try Halp, or to better route tickets within an existing team.

All your existing Triage Channels have been converted to Queues, so go ahead and check them out. This is just the beginning of many more powerful features we look forward to adding to Halp (and to Queues as well).

Try it out and let us know what you think, we’re always eager to hear feedback from our customers!

⚡️Create Tickets with Slack Shortcuts

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There are many ways you can create a ticket with Halp in Slack — via a slash command, an emoji, Halp’s app home, or a shortcut (new!). Shortcuts make it simple and easy for anyone to create tickets directly in Slack, no matter what context they’re in. Making a ticket is now as easy as clicking on the “lightning bolt” icon in your message bar.

Try creating a ticket with the Halp Slack shortcut, and let us know what you think!

We’d love to get your feedback or comments about Halp! Drop us a line via the Halp Ops Community!