Halp
A better way to handle questions and requests, using the tools you already have.
With more and more companies moving towards chat-based workspaces like Slack, many Tech Ops and IT Teams need a Slack ticket integration that will connect their current workspace to their ticketing system. We've analyzed...
Using Slack as a help desk allows people to get the support they need without ever leaving the app they already use to communicate, which makes the whole reporting/resolving process much smoother and more...
A Reacji is when you add an emoji to a message to indicate emotion, share context, or trigger a specific action within a conversational platform such as Slack. With emoji reactions, you can easily...
If you’ve been using Slack as a company, you likely already have a channel set up for your customer support team (#support-team-for-the-win) where they can chat together. However, we've reached out to the experts...
There’s plenty of horsepower under the hood already, but many teams customize Jira Service Desk with other tools to take it beyond the areas it’s specifically designed for—whether that’s CRM, project management, or email...