Halp
A better way to handle questions and requests, using the tools you already have.
There’s plenty of horsepower under the hood already, but many teams customize Jira Service Desk with other tools to take it beyond the areas it’s specifically designed for—whether that’s CRM, project management, or email...
We know what it’s like to work on a team that is continuously seeking ways to put out fires daily, reduce drive-bys, and find ways to reduce your support ticket queue. That’s why we’ve...
Even if you use Slack every day, it’s likely that there are a few tricks you still don’t know about. It’s understandable – it’s extremely easy to get the basics of Slack and feel...
Is your support team regularly working in both Slack and Zendesk? Does your team struggle with switching between tools, tracking your support team’s responses in multiple areas, or sharing customer questions with colleagues in...
Slack is a collaborative workspace for teams—but you can use the software for much more. Establish and Organize your channels. Customize your workspace look and feel. Use slack Bots to the fullest. Reduce flipping...