Articles About
IT Service Management
See how you and your team can move from cost center to revenue driver, and become a tech leader in the process.
A few weeks ago we kicked off the ITSM bootcamp with an overview of the Atlassian approach to ITSM. Over...
Working at a help desk or in a support role is a great way to be tapped into the core...
ITIL is the most widely-used service management framework in the world. It’s essential for organizations to align the assets and...
On October 21, 2016 at approximately 4am PST, the internet broke. Ok, ok we know the internet doesn’t “break.” But...
Service enablement exists to create a frictionless product experience for our customers. Our goal is that our customers can intuitively use...