IT Service Management
See how you and your team can move from cost center to revenue driver, and become a tech leader in the process.
Jira Service Desk is excited to announce that agents can now view, search, and share knowledge base articles directly from an issue. By being able to discover and share knowledge easily, IT teams can...
We're excited to unveil Connect for Jira Service Desk, our shiny new API that connects your Jira Service Desk with other software solutions. Whether you’re a Jira Service Desk admin or developer, there is...
As the business and technology landscapes change, so does that of corporate IT support. I hear a lot of talk about consumerization, customer experience, and enterprise service management in the context of the evolution...
Selecting the right tools and software to run your service desk is just part of what makes your customers and engineers successful. Creating a collaborative, self-service environment where people can develop and implement the...
Pop quiz! Name three things you’d rather do than set up approvals in your service desk tool. Get a...