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IT Service Management

See how you and your team can move from cost center to revenue driver, and become a tech leader in the process.

Back in 2001, our co-CEOs Mike and Scott started a global business from Australia with $10,000 on a credit card. They knew that nothing less than legendary service would be needed to be successful....

Does it matter if you use the term help desk, service desk, or ITSM to describe IT support? It does – as you might be underselling or overselling capabilities (either to yourself or others)...

The right metrics aren’t just a "nice to have" – they're a "must have." Now, you can measure both employee self-service and customer satisfaction. By providing an easy and fast way for customers to...

Any team that slings code for a living deals with service issues. They know all too well the hated red alert... the dreaded text in the middle of the night... the loathsome ping from...

I'm part of a team called Service Enablement, which is a special project group within the broader support team at Atlassian. We work closely with the support, engineering, product, and design teams to ensure...