IT Service Management
See how you and your team can move from cost center to revenue driver, and become a tech leader in the process.
If there’s a shining light in the IT world that cuts those less-than-urgent tickets in half, it’s self-service. Self-service is a lifesaver, on both ends, because it helps your customers find what they’re looking...
If there's one thing everyone everywhere can agree on, it's that we all hate cancer. When we found that Magview, the leader in mammography technology, relies on Jira Service Desk and Hipchat to help...
85% of the IT teams we surveyed use chat tools. That's a lot of people. 85% out of a 100% is a better number than Presidential election results, or how many customers were satisfied...
In part 1 of this blog series, you learned to create a request catalog that is frictionless for your customers. Part 2 was about unleashing the power of queues for your support teams with...
In my last blog post, I gave away the first secret to creating an awesome customer experience. We talked about the...