IT Service Management
See how you and your team can move from cost center to revenue driver, and become a tech leader in the process.
At Atlassian, we love interacting and listening to you, our customers. Two years ago at Summit 2013, Atlassian introduced Jira Service Desk in response to customers who were looking to use Jira as an...
Anyone who works in support will agree: it feels like the dev team isn't exactly on your side. One of the biggest frustrations in support is when a problem can’t be solved because the...
The IT world you know and love exists primarily today thanks to the bedrock of the IT community: ITIL - the IT Infrastructure Library. Initially published between 1989-1996, ITIL has grown to more than...
If there’s a shining light in the IT world that cuts those less-than-urgent tickets in half, it’s self-service. Self-service is a lifesaver, on both ends, because it helps your customers find what they’re looking...
If there's one thing everyone everywhere can agree on, it's that we all hate cancer. When we found that Magview, the leader in mammography technology, relies on Jira Service Desk and Hipchat to help...