IT Service Management
See how you and your team can move from cost center to revenue driver, and become a tech leader in the process.
Learn about how email is the new 'snail mail' for service teams. This is the second post in our series on how your service team can build on top of email support with Jira...
Ask any service desk team and they’ll tell you they’re swamped with requests. But ask them about knowledge management, and...
Every day, service desk agents rely on various knowledge to solve customer problems. Whether it’s located in a document or...
IT organizations have the challenge of ensuring system uptime, supporting users, and managing inventory of both hardware and software. IT...
This is part two of a blog series taking an inside look at Jira Service Desk, the newest member of...