IT
Ask any successful person and they’ll tell you about a role model. Somebody they aspired to be like. Somebody who...
Continuous delivery is both part of the agile recipe and a great revealer of inefficiencies. Moreover, in order to reap the benefits of agile, you need to be agile through all phases of the...
?! There's a hiccup with your service. You jump into incident-management mode. Your users, who are already tweeting and sending support tickets, need to know what's up. Your team needs to come together to...
"Ohhhhh $#!τ. We broke Confluence." In one of our first Confluence Cloud releases in 2016, we broke our users' ability to edit pages. As the head of Atlassian's site reliability engineering group, this...
Any team that slings code for a living deals with service issues. They know all too well the hated red alert... the dreaded text in the middle of the night... the loathsome ping from...
I'm part of a team called Service Enablement, which is a special project group within the broader support team at Atlassian. We work closely with the support, engineering, product, and design teams to ensure...