Articles About
Jira Service Desk
This article was written with Olga Rusnak of Railsware. —— In the late ‘90s and early 2000s, most technology companies...
When your company grows, the demands placed on your design organization fundamentally change – there are more moving parts, and...
More and more businesses today are differentiating on customer service. Companies like Airbnb have hundreds of support agents ready on...
We know that it can be tedious and time-consuming for IT agents to respond to repetitive requests. Even more so when...
“The first thing we think about is: What do our users want? What do they need to get the job...
It’s been a big year for Jira Service Desk Server, so we sat down with the product manager, Vidhu Sharma,...