Jira Service Desk
This article was written with Olga Rusnak of Railsware. —— In the late ‘90s and early 2000s, most technology companies...
Atlassian is helping teams across all industries do amazing things. The common thread between all teams is the need to work smarter and faster. And we see more and more teams choosing to collaborate...
This is a guest post written by Tiffany Cantle, Senior Marketing Manager at BigPanda. We all need to move fast...
Pop quiz! Name three things you’d rather do than set up approvals in your service desk tool. Get a...
Tech support is a powerful, multifaceted hub: it can fix or improve products, reduce future customer requests and boost customer satisfaction. But is this feedback actually making its way back to product development? We...
The right metrics aren’t just a "nice to have" – they're a "must have." Now, you can measure both employee self-service and customer satisfaction. By providing an easy and fast way for customers to...