Knowledge base software
Confluence knowledge base software keeps content organized, accessible, and easy to manage for internal teams and external customers.
Solve complex problems with a simple knowledge base
“Confluence helps us bring on employees quickly & address their needs.”
- Lucian Craciun, Head of Digital Operations at The Telegraph
Knowledge at your finger tips
Knowledge hoarded is knowledge wasted. Confluence is knowledge base software that gives teams quick and easy access to solutions.
With easy content creation, organization, and a powerful search engine, Confluence provides an accessible platform for knowledge management to help employees and customers help themselves.
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Create content with ease
Collaboratively create and publish knowledge base articles and documentation using pre-made templates. Update easily using a content library & automatic versioning.
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Search less, discover more
Organize knowledge base articles in a structured hierarchy so it's easy for any user to find. Use a powerful search engine with suggested results to find answers quickly.
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Communicate with customers
Proactively communicate with your internal and external users with RSS feeds, page watching, and blog updates. Connect with end users via page comments.
Let Confluence be your single source of truth
Confluence is knowledge base software for today's modern organization, capturing knowledge in a centralized and easy to navigate Space. With a flexible and customizable platform, Confluence helps teams spend less time hunting things down, and more time making things happen.
Trusted by 35,000 customers worldwide
Deflect requests in Jira Service Management
Connect seamlessly with Jira Service Management to provide centralized self-service support across your enterprise.
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Extend your knowledge base with add-ons
Make Confluence your own with custom themes, branding, workflows, and much more.
Learn more →But wait, there’s a whole lot more
Customizable templates
Use best practice templates to help you get started with content creation, so you don't have to fuss with formatting.
Flexible permissions
With secure and granular permissions, control the creation, editing, and visibility of all content.
Page and file versioning
Track every version and change made to a page. Files are automatically versioned as well!
Document management
Drag n’ drop PDFs, Office docs, images, and more. Instant previews and full-text search make it easy to manage your files.
Global self-service
Offer knowledge base articles in multiple languages to cater your documentation to a global audience.
Knowledge in your pocket
Track activity within your knowledge base and stay in sync from anywhere with Confluence Cloud mobile.