Interpark + Atlassian
We were able to eliminate unnecessary data, reduce time spent on version control, and leverage IP permission functions through the transition from an on-premise server to cloud…resulting in enhanced security and efficiency and leading to increased satisfaction among users and administrators within the Atlassian platform.
30%
More organized using Atlassian Guard for user permissions
4.5
Months total for smooth migration analysis and execution
About Interpark
Interpark Co., Ltd. was established in 1995 as the first Internet shopping service provider in South Korea, with a focus on customer satisfaction and becoming a trusted e-commerce partner. Today, it has evolved into a comprehensive online platform offering various lifestyle services such as travel, leisure, shopping, books and more.
Industry
E-commerce
Location
Korea
Number of Users
1600
Atlassian Products
Solution Partner
Interpark improved user management and company-wide collaboration in 4.5 months by migrating to Atlassian Cloud Premium
Challenge: Due to digital trends in global tourism and increasing workload from the pandemic, Interpark needed business process reform to address increasing costs of maintenance upgrades and difficulty implementing business process changes.
Solution: They migrated to Jira and Confluence Cloud Premium with help from Atlassian Platinum Solution Partner Dmove, using Atlassian Guard to centralize user administration.
Impact: Interpark eliminated unnecessary time spent on version control and management costs, while improving work efficiency through streamlined processes, resulting in user and admin satisfaction. They also benefited from enhanced permissions and user provisioning through Guard, all during a migration period of 4.5 months.
Reviewing and adopting a solution for overall project management
Interpark reviewed and adopted Jira to enhance overall project management. Since 2019, the company has been using Jira and Confluence, after considering the adoption of Confluence to maximize internal knowledge accumulation and sharing.
After the initial introduction, the usage of Jira and Confluence at work gradually increased, prompting Interpark to consider migrating from the existing server to a new environment. As soon as they needed to cross-check the suitability between the Data Center and Cloud versions, a decision was made to migrate to the Cloud version. This was due to the burdensome maintenance requirements of the on-premise version, the availability of new functions in the Cloud version, and the flexibility it offered.
Since it was the company’s first server-to-cloud migration, Interpark focused on identifying the new environment and structure, and was also greatly concerned about the availability of add-on functions during the migration process.
Interpark invested a considerable amount of time in reviewing various technologies for the migration project and ultimately chose Dmove, an Atlassian Platinum Partner, as its preferred solution provider.
With their extensive experience and expert technology in the field of migration, Dmove provided valuable guidance and thorough preparations for the project through its excellent consultations.
The consultations were provided to enhance the overall process, starting from the early stages of the project and including data migration feasibility and effective management of changes in the new environment.
Dmove proactively identified potential data migration issues and shared their findings with Interpark. Despite having a relatively short migration period of 1.5 months and a thorough 3-month analysis and preparation phase, the project progressed smoothly without any scheduled disruptions.
After migrating to cloud, Interpark implemented project and space-specific authorizations to prevent unauthorized access and eliminate unnecessary data access, thereby enhancing security. In addition, Interpark experienced a substantial reduction in the manpower required to address security issues and service downtime, while enjoying improved work efficiency through streamlined project processes.
We had concerns about using a Cloud server, in terms of security and limited space. However, with the consultation provided by Dmove, we were able to reduce management costs and save time while improving work efficiency through the migration to the Cloud Premium server.
Challenges
- License management
- Both Jira and Confluence were utilized with server version licenses, which raised concerns regarding the migration process due to the discontinuation of server licenses.
- The need arose to compare plans for migrating to Data Center or Cloud.
- System Administration
- Lack of clarity regarding the main administrative body of Jira and Confluence systems
- The burden of performing version upgrades to address identified security weaknesses or product maintenance tasks is imposed on the system.
- Process Management
- It is difficult to implement changes in the system when a work process is modified
Solution
- Improvement of processes through external consultations
- Decision made to migrate to the cloud to minimize system management efforts
- Comparison of license costs: Data Center and Cloud price simulation
- Sync with Google Workspace ID provider for efficient user management and provisioning in the cloud environment
Impact
- Once the cloud migration was completed, the company experienced notable improvements in process performance for each project, resulting in enhanced efficiency.
- The service downtime, along with the manpower required for version upgrades in response to security vulnerabilities, had been reduced.
- Enhanced security has been achieved by implementing project/space-specific authorization, effectively blocking unnecessary data access (30% more organized).
- User management, facilitated by Google Workspace ID synchronization and provisioning functions, not only reduced the costs associated with manual user management but also provided comprehensive permission controls.
- No server maintenance was required, resulting in reduced human resource requirements.
- Automated updates and enhanced security functions eliminated the need for maintenance, thereby reducing malfunctions and planned downtime.
- The increased utilization of advanced features enhanced usability not only within teams but also in collaboration with other departments.
- The satisfaction level of employees has increased due to the implementation of a cleaner UI environment.
