Looker + Atlassian
Looker trusts Opsgenie to help deliver their service to 200,000 users every day.
Industry
Internet & Software
Location
Americas
Company Size
Mid Market
Products
Integrations
Share Page
Looker is an analytics platform that empowers businesses to dive into their data and uncover insights that can be used to make important business decisions.
A customer since 2016, Looker chose Opsgenie to help in their preparation for and response to incidents that could disrupt the services they provide
Downtime is not an option for Looker
Looker customers expect to have access to their data at all times, and Looker takes this responsibility seriously, as Graham Kenville Senior DevOps Engineer and Phil Sharfstein, Director of Technical Operations discuss below.
“Downtime is not an option for Looker. Our customers rely on Looker to run their businesses. So, missing any alerts impacts all of our customers, and that's why we rely on Opsgenie.” - Graham Kenville, Senior DevOps Engineer
“We trust Opsgenie to alert us in a timely fashion when things start to go wrong, so the customers can get that experience of always-on application access.” Phil Sharfstein, Director of Technical Operations
Opsgenie allows us to keep our time-to-response under two minutes for all ten of our teams.
Once we started using Opsgenie, we had a much more consistent way to be notified. It made everything more reliable. It made everything a lot easier as far as knowing when alerts were going to be escalated when people were going to be notified.
Growing pains and the need for incident management
Looker has grown fast– from a handful of customers in 2011 to over 1,400 today. Looker realized early on they needed to automate their incident management process, so they purchased an alerting tool. Unfortunately, it was too rigid to meet the demands of a complex, growing team, as Phil explained:
“The original alerting system we used didn’t give us the flexibility we needed to manage our alerts in the way we needed to manage them. - Phil Sharfstein, Director of Technical Operations
Looker chooses flexibility and scale with Opsgenie
Realizing they needed a modern incident management platform that could be set up to match the way their teams were structured, they turned to Opsgenie.
“Once we started using Opsgenie, we had a much more consistent way to be notified. It made everything more reliable. It made everything a lot easier as far as knowing when alerts were going to be escalated when people were going to be notified.” Phil Sharfstein, Director of Technical Operations.
Downtime is not an option for Looker. Our customers rely on Looker to run their businesses. So, missing any alerts impacts all of our customers, and that's why we rely on Opsgenie.
With a diverse team located in five offices worldwide, Looker leverages Opsgenie’s mobile app to stay connected and handle alerts and incidents quickly to ensure maximum uptime for their customers.
“One of the great things about Opsgenie is the mobile app. The mobile app allows you to acknowledge alerts, manage your alert, escalate them, do just about everything you can do in the web interface.” - Phil Sharfstein, Director of Technical Operations
We trust Opsgenie to alert us in a timely fashion when things start to go wrong, so the customers can get that experience of always-on application access.
“One of the great things about Opsgenie is the mobile app. The mobile app allows you to acknowledge alerts, manage your alert, escalate them, do just about everything you can do in the web interface.” - Phil Sharfstein, Director of Technical Operations
Opsgenie drives results for Looker
Ultimately, Looker has been able to scale their business, retain their customers, and reduce downtime by being proactive in their incident response with Opsgenie.
“Opsgenie allows us to keep our time-to-response under two minutes for all ten of our teams.” Graham Kenville, Senior DevOps Engineer.
“Looker trusts Opsgenie to help us deliver our service 365 days a year, 24 hours a day, to our 1,400+ customers, and their 200,000+ users.” Graham Kenville, Senior DevOps Engineer
Start your free 14-day trial of Opsgenie today.
Improving the Quality of Life for Students and Staff with Opsgenie
Enabling Cloud-Focussed Businesses with Opsgenie