Conversational ticketing for growing MSPs
Meet your clients where they already work in Slack or Microsoft Teams. Triage, manage, and report on requests in one central ticketing system.
Not an admin? Test our Slack Sandbox
OVER 5M REQUESTs TRACKED AND COUNTING
Provide white-glove client support in Slack and Microsoft Teams
Connect with your customers from anywhere and resolve requests quickly.
Turn messages into tickets
Use an emoji or message action to turn any message into a trackable ticket.
Build custom forms
Clients or support agents can create tickets and categorize them with unlimited, fully customizable forms.
Manage multiple clients
Capture insights from multiple workspaces and report on tickets and SLAs.
Beta Slack Only
Turn any message into a saved Answer
Automate responses to repetitive questions and empower employees to self-resolve.
As an IT operations professional there are tools you want to bring with you to every company you work for. Halp is one of those tools, it’s absolutely necessary if your company uses Slack or MS Teams
Gian Luca D'Intino-Conte, IT Operations & Security Analyst, Dialogue
Highlights
The benefits of conversational ticketing
Jira Service Management chat is a modern, lightweight help desk for Slack and Microsoft Teams
Automate your day with powerful workflows
Use our workflow engine to automate actions based on ticket fields, forms, keywords, replies, and more.
Actionable reporting on team performance
Measure ticket volume, response/resolution times, and agent performance.
Get notified about ticket updates directly via chat
Track ticket progress and update end-users and agents directly in Slack or Teams to ensure fast resolution.
Capture & answer email based tickets
Manage tickets submitted via both email and chat all in one centralized place.
Loop in key stakeholders to streamline approvals
Add outside collaborators to a ticket so they can see its history and easily reply for quick approvals.
Manage and search tickets in your tool of choice
View ticket lists and history, manage admin settings, and reply from an easy to use web interface.
Customize fields, statuses, and forms
Streamline operations with easily customizable settings that fit your team’s individual needs.
Improve response times and customer satisfaction
Meet your employees where they already work and automate repetitive tasks to handle requests quickly.
Empower any team to manage their own requests
Set up queues and route tickets to different teams within your organization.
Integrations
Works standalone or integrates with the systems your team already uses
2-way sync comments, fields, and forms with multiple Jira projects.
2-way sync comments, fields, and forms with multiple Jira projects.
Don't have a ticketing system? Use Halp's powerful ticketing platform on its own.