Communication and collaboration
Effective communication and collaboration is the key to fast response times. Opsgenie provides deep integrations into today's most popular chat tools so you can take action and collaborate easily. You can create virtual war rooms to orchestrate a response between multiple teams and keep stakeholders up to date using Opsgenie’s mass notification capabilities.
ChatOps
Create and take actions on Opsgenie alerts and schedules from inside your ChatOps tool. Once an Incident begins, create a Slack Channel dedicated to the incident.
In seconds all the responders are gathered in one room, saving time so the team can work toward resolution, immediately. Leverage bi-directional integrations with leading ChatOps tools including Slack, and Microsoft Teams.
Web conference bridge
Opsgenie makes it easy for you to communicate with key individuals using your preferred web conferencing provider (Zoom or Twilio). Conference bridge details are attached to the incident and shared automatically with your team.
Incident Command Center (ICC)
The ICC provides a central place to command, control, and coordinate incident response. Through integrated communication and incident resolution tools, it enables you to stop switching between different tools and platforms during incident response. You can view the status and progress of each responder team and track all updates and actions, from a centralized dashboard. Collaborate using ChatOps, an Opsgenie-hosted bridge, or a Zoom-hosted bridge.
Stakeholder communications
Notify stakeholders across your organization about incidents according to organizational specifications. Stakeholders can stay informed about incident resolution progress and service health through automatic notifications, visiting a status page, or subscribing to status page updates.