Cloud Roadmap

Enterprise plan customers can now create more than 1 sandbox per production site, allowing them to streamline their change management and testing processes.

Configure your IP allowlist settings for Atlassian Analytics from the Atlassian AdminHub.

Provide in-product reporting to enable admins to analyze their Assets data and improve their decision making.

Provide the ability for Assets users to create a schema from a predefined template.

CMP fields in TMPs enable TMPs to be our vehicle for autonomy with alignment.

Allows portal customers to create requests with Forms and retrieve Forms on a request, as well as enable Connect apps to access and control Forms.

Visualize work in a centralized board to track, organize and prioritize your service project's issues.

Allows admins/agents to define email domains which will be automatically sorted into organizations.

Sort queues into custom groups so that your agents can find the queues most relevant to them.

Jira admins will be able to choose from a selection of request type and workflow templates and add them to existing service desks.

Empower operations and support teams to deliver exceptional service at scale, fast, with our AI-powered virtual agent for Slack.

Empower operations and support teams to deliver exceptional service at scale, fast, with our new AI-powered virtual service agent for Microsoft Teams.

Improving SLAs in Jira Service Management increases goal capacity by grouping tickets more effectively.

Store up to 3 million objects within Assets.

Get started faster with our wide assortment of request type templates in team-managed service projects.

We're thrilled to announce that this upcoming release will empower you to seamlessly surface objects from Jira Service Management Assets in Confluence.

Incorporation of AirTrack functionality concerning data reconciliation, management, and analysis of Assets.

Ability to see requestor and deployment related risk insights in change requests.

Use AI to group alerts and surface the ones that matter for faster incident management.

The ability to create additional Help Centers with distinct branding, topics, audience controls and announcements.

Users will be able to apply Project Role or Group permission restrictions to internal comments.

Admins will be able to configure the general settings of a board, including changing the board name, adding and removing board admins, configuring the JQL filter, and more.

Users will be able to schedule issues in the calendar and view work in a month view as a great way for team members to plan, track, and prioritize their work, as well as enable team leads to see potential roadblocks before they cause delays.

Automation rule that helps you create Slack and MS Teams channels to manage and collaborate on incidents more easily.

Ability to connect various Microsoft Teams tenant and Slack workspaces to swarm on alerts and incidents easily.

Jira mobile app users can test their alert settings to ensure alert push notifications are being delivered to their device, and easily fix them if they are not.

Empower teams to deliver exceptional service at scale, fast, with our AI-powered virtual service agent on the Help Center.

Ability to track and gate GitHub deployments on business critical services within change management.

Streamlined incident management is now available to all Jira Service Management Cloud customers.

Admins can pause automation rules for a specified time duration using the new “wait for a specified time period” component.

Out-of-the-box connectors to take actions on Cloud and On-premise systems with the ability to retrieve and use response payloads from those systems in automation rules.

Improvements of the ability to quickly link Assets to changes and incidents.

Admins can transition alerts and change their statuses to Open, Ack, Snooze, and Close, through automation rules.

Alert, on-call, and incident management features that were previously available through Opsgenie have been added to the Jira Service Management UI.

We're bringing language support to Forms.

We're making it possible to control who can raise certain requests by giving only specific people access.

The ability to update the layout and content of a Help Center home page to curate an experience that meets your help seeker’s needs.

JSM ChatOps Slack app bridges the gap between incident tickets on JSM and conversations within the Slack channel.

Admins can pause automation rules and specify alert events to resume them.

A step-by-step guide with instructions and automation rules to assist agents in resolving issues.

Efficiently resolve incidents by quickly accessing related articles and resources from similar past incidents

AI-generated incident summaries in Slack help new responders get up to speed so they can quickly start collaborating with their team.

Use AI to generate incident timeline entries from your chat messages and instantly record them in Jira Service Management.

Accelerate post-incident review (PIR) creation by providing an AI-generated summary of an incident that can be used to easily populate PIR details so Ops teams can save time without losing critical insights

You'll now be able to access Form fields with Smart values in Atlassian’s Automation platform.

You'll now be able to create new cascading fields in Forms, or link to existing Jira cascading fields

This feature will allow admins to configure custom email templates for their organization, and these templates can then be used by incident managers to quickly send updates to Stakeholders from an incident.

We are bringing the ability to create Custom Pages with Rich Content within the Help Center.

A feature enabling teams to receive Slack notifications through the ChatOps app whenever a scheduled on-call user goes on or off duty.

Agents can now quickly generate drafts for knowledge base articles using Atlassian Intelligence.

Seamlessly integrate Automation rules with intent flows in the Virtual Service Agent.

Seamlessly integrate Workato recipes with intent flows in the Virtual Service Agent.

For different alert integration types with third party tools, users can currently use only fields that have been pre-defined in the alert configuration for applying conditions for alert creation.

We're adding new Forms triggers (form attached, form opened for edits), actions (change form status), and smart values (form locked status) to enable you to build even more powerful Automation rules to streamline processes

Admins will be able to configure which users and groups are able to view a form.

You'll now be able to configure which attributes of the Assets object you'd like to display for Assets fields linked to Forms

Parallel branching, conditional branching and conditional delay are the first set of advanced capabilities for Automation available across Jira products and Confluence.