team use case
Centralized knowledge for IT service management
Reduce knowledge silos and solve issues faster with Confluence.
See why Confluence is the go-to tool for IT teams
Collaborate with less confusion
Confluence is a digital workspace that helps build high-performing IT teams by centralizing processes, streamlining communication, and scaling for faster success.
Break down information silos
Create an open culture of collaboration between teams with a single place to easily create, organize, and share.
- Reduce communication gaps and meetings by centralizing documentation and knowledge in one place.
- Keep work moving forward with in-line comments, editing, likes, and @ mentions.
- Accelerate your searches for content and answer questions instantly with auto-suggestions.
Manage IT tickets faster
Minimize ticket fatigue with a better way to organize and track service issues.
- Connect your Confluence documents to tasks within Jira and Jira Service Management.
- Easily create and access important documentation to find solutions to problems faster.
- Stay on track with real-time visibility into ticket status and automated notifications of updates.
Align IT and business teams
Keep everyone in the loop with the most up-to-date information.
- Connect teams from the start with brainstorms using Confluence whiteboards.
- Share and collaborate on project plans seamlessly with stakeholders.
- Bring all your favorite tools into one place for end-to-end workflows using Trello, Jira Work Management, Miro, Lucidchart, and more.
Choose from hundreds of templates
Confluence has templates for every kind of team and project, so we help you put the human back in human resources.
IT project poster
Clearly define your problem, and then fix it
Troubleshooting article
Document common problems and how to solve them
DevOps change management
Assess risks and manage changes before anything goes wrong
Why Confluence?
Versatile content creation
Bring your ideas to life with a rich palette of content: Whiteboards, Databases, and videos within every Confluence Page.
Organization that scales
You’ll never outgrow Confluence. Project resources and company knowledge stay centralized and discoverable.
Powerful integrations
Connect Confluence to thousands of your favorite tools to access data and manage workflows across apps.
Data protection
User-level permissions keep your information private. Company data stays secure and always remains in your control.
“Employees at CSAA are 89% remote now. Confluence enables us to share information with other teams, provides a space to store product documentation, provides a space for me to store personal documentation, and has reduced the number of meetings I have to have with my team.”
Summer Hogan
IT Professional, CSAA Insurance Group
96% of customers say our integrations are superior*
Designed for depth and speed—and it shows. Try Confluence with Slack, Jira, Trello, Microsoft, or 3,000 others to see for yourself.
*according to Atlassian's customer survey
Discover all the ways you can use Confluence
Confluence and Jira, together
Plan, track, and execute projects with ease.
Knowledge management
Scale fast and be more productive when you manage information efficiently.
Technical documentation
Create, organize, and share technical documentation to improve alignment and reduce information silos.