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There’s a new leader in ITSM software. See why companies are switching to Jira Service Management. 

High-velocity service management at scale

Jira Service Management Cloud Enterprise secures and enables high-velocity teams as they grow.

Enterprise-LEVEL features

Secure service management

The flexibility and control you need for high-velocity service management at scale

Safeguard your data

Fortify your organization’s data with advanced security controls.

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Scale with flexibility

Extend service across the enterprise with multi-site support to promote organizational autonomy while meeting global compliance requirements. Scale up to 20,000 agents on a single site and up to 150 unique sites in your Enterprise plan.

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Analyze data your way

Speed up decision-making with custom analytics, and a unified data lake with full visibility into how your IT, Dev, and business teams work.

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Comply with evolving requirements

Adapt to the evolving compliance landscape and meet the requirements for EBA, BaFin, and more.

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Admins one-stop shop

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Centralized visibility and control

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Sync your directories across products to save admins’ time with automated user provisioning

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Protect your information with enforced two-factor authentication and external user security

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Combat the risks of shadow IT with product requests

Guaranteed reliability

Stay up-and-running with the highest level of support and fastest response times.

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99.95% uptime SLA

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24/7 Enterprise support

ENTERPRISE CUSTOMERS

Powering high-velocity teams

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“Creating multiple instances without any additional costs allows you to segregate data for security reasons and accommodate multiple use cases with the same solution […] is totally in line with our idea of harmonizing our application landscape”

Tim Brutscher
Enterprise IT Architect

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“Since we went live, we’ve been getting a 4.9/5 satisfaction score on average, which has been fantastic to see. With the previous solution, we had nothing but complaints.”

Ron Crompton
Head of Service Management

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NOT READY FOR ENTERPRISE?

Explore Jira Service Management Cloud Premium

Premium gives you access to features like asset management and advanced incident management without the added scale and functionality that come with Enterprise.

Not ready for Cloud?

Jira Service Management Data Center

Learn about our on-premise option.

Explore Jira Service Management Cloud Enterprise for your team

Take Jira Service Management to the next level

Jira Service Management Enterprise - our most advanced cloud plan - powers secure, effective teamwork at scale.

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Turn enterprise scale into enterprise opportunities

Get advanced security, scale, analytics, and compliance with Jira Service Management Enterprise.

Minimize risk, maximize service

Seamlessly authenticate users

Get centralized visibility, auditing, and identity and access management with Guard Standard.

Consolidate user management

Connect multiple identity providers for automated user management to manage different departments and regions.

Stop shadow IT in its tracks

Use product requests to review and approve requests for new sites.

Your work, your rules
RESOURCES
Explore Atlassian Guard

Explore Atlassian Guard

See how Guard helps centralize security and visibility across Atlassian cloud.

See Cloud Enterprise security in action

See Cloud Enterprise security in action

Learn how to mitigate risk with the security controls in Cloud Enterprise.

Get an overview of Cloud Enterprise

Get an overview of Cloud Enterprise

Discover Cloud Enterprise capabilities like shadow IT controls.

Scale up without slowing down

Optimize your evolving footprint

Set up multiple sites for new teams and departments, without impacting other workflows.

Seamlessly manage your organization

Use centralized administration and billing to manage users and products, and pay once per user per product.

Have peace of mind as you grow

Get our highest uptime guarantee, with 99.95% guaranteed availability.

Scale up without slowing down
RESOURCES
Learn more about Cloud Enterprise

Dive deeper into Cloud Enterprise

Discover how Cloud Enterprise helps organizations scale.

Explore multi-site architecture

Explore multi-site architecture

Learn how customers use multiple sites for flexibility and control.

See Atlassian Administration in action

See Atlassian Administration in action

Watch a demo of scale controls in Cloud Enterprise.

Intuitive insights for smarter service

Connect data across your toolchain

Unify first and third-party data in Atlassian Data Lake.

Power data-driven decisions

Monitor change, incident, and request management metrics to reduce service blockers, taking action with AI insights.

Amplify your Jira Service Management data

Bring Atlassian data into your own environment or business intelligence tools.

RESOURCES
Watch how DISH Network wins with Cloud Enterprise

Watch how DISH Network drives quality with Cloud Enterprise

Watch how DISH Network transitioned from using spreadsheets to relying on Atlassian Analytics for critical business functions.

Accelerate decision-making at scale

Accelerate decision-making at scale

Visualize data with out-of-the-box templates and custom data analysis.

Learn more about Cloud Enterprise

Learn more about Cloud Enterprise

Discover how Cloud Enterprise helps organizations leverage data.

Check the box with confidence

Navigate the global compliance environment

Confidently enter new markets with regional and industry-specific compliance standards.

Meet standards, exceed expectations
RESOURCES
Dive deeper into Cloud Enterprise

Dive deeper into Cloud Enterprise

Get more detail on what makes Cloud Enterprise unique.

Explore our Trust Center

Explore our Trust Center

Understand Atlassian’s approach to compliance.

See why Finoa chose Cloud Enterprise

See why Finoa chose Cloud Enterprise

Learn how Finoa uses Cloud Enterprise to adhere to compliance standards.

Never miss a beat with advanced support

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Senior support agents

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24/7 support

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Phone support

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30-minute response time for critical issues

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Need advanced security?

Atlassian Guard Premium offers an additional layer of security, so you can stop threats before they become incidents.

Not ready for Enterprise?

Jira Service Management Premium offers asset management, advanced incident management, and more - without the scalability and control of Enterprise.

Make more your competitive advantage with Jira Service Management Enterprise