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Is your IT team a high velocity ITSM machine?

Take this interactive quiz to find out.

IT Service Management (ITSM) stands at the center of modernizing companies. ITSM software enables IT teams to align with business needs and take a strategic approach to change, transformation, and growth. As the rise of software-powered services accelerates, IT service teams enable employees and teams across companies to deliver value more quickly.

The ITSM mindset is shifting. In response, IT teams are switching to more agile approaches that value ease of use, collaboration, and knowledge sharing over complex, inflexible workflows.

This maturity model is designed to help you assess your ITSM approach, processes, and technologies on your ITSM journey.

Question 1 of 11

How much of your service delivery is self-service? (or which best describes your organization's adoption of self-service)

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Assessment Level

Beginner level icon

Beginner

Congrats, it looks like your team is making your first strides in your ITSM journey!

Whitepaper: The complete guide to Atlassian for ITSM

Looking for a practical guide that covers the basics of ITSM with Atlassian.Or perhaps you want to reimagine ITSM with practical applications of agile, DevOps, and cloud technologies.

This step-by-step guide covers the basics of everything you need to know about ITSM with Atlassian – across IT delivery, operations, and support. Along the way, learn best practices and tips to improve your team’s performance, efficiency, and collaboration.

Get the whitepaper

Assessment Level

Intermediate level icon

Intermediate

Congrats, it looks like your team is already on their way to becoming a high-velocity ITSM machine!

Assessment Level

Expert level icon

Expert

Whoa, your team is already a lean, mean ITSM machine! But there's always room for improvement!

Beginner level icon

Beginner

Beginner level icon

Beginner

Congrats, it looks like your team is making your first strides in your ITSM journey!

Whitepaper: The complete guide to Atlassian for ITSM

Looking for a practical guide that covers the basics of ITSM with Atlassian.Or perhaps you want to reimagine ITSM with practical applications of agile, DevOps, and cloud technologies.

This step-by-step guide covers the basics of everything you need to know about ITSM with Atlassian – across IT delivery, operations, and support. Along the way, learn best practices and tips to improve your team’s performance, efficiency, and collaboration.

Get the whitepaper
Intermediate level icon

Intermediate

Intermediate level icon

Intermediate

Congrats, it looks like your team is already on their way to becoming a high-velocity ITSM machine!

Advanced level icon

Advanced

Expert level icon

Expert

Expert level icon

Expert

Whoa, your team is already a high velocity ITSM machine! But there's always room for improvement!