The Total Economic Impact of Confluence for Knowledge Management

Prior to becoming a senior TEI consultant at Forrester, Erach worked as an independent consultant focused on market analysis and business strategy for technology companies. Erach has more than twenty years of market analysis, investment research, and high-tech industry experience; having worked as a sell-side analyst at various investment banks, a product marketing manager for enterprise software companies, and a design engineer for semiconductor companies.

Will is an analyst on Forrester's infrastructure and operations (I&O) team, focusing on modern service delivery. His research helps enterprises understand and capitalize on advances in processes and technologies for more effective IT and business service delivery, including enterprise service management (ESM) and IT service management (ITSM) and the use of ChatOps and chatbot capabilities to facilitate better help desk and employee support, incident resolution, and IT team effectiveness. Prior to becoming a researcher, Will was a research associate with Forrester's I&O team, covering various technology topics, including ESM, automation, cloud, robotic process automation (RPA), disaster recovery technologies, infrastructure transformation, and composable infrastructure.

Jessica Mills supports the product marketing enterprise strategy for Confluence at Atlassian. She is hyper-focused on building great customer experiences and empowering organizations to transform their ways of working. Jessica has spent the last decade+ driving B2B product marketing efforts forward from hypergrowth startups to global enterprises including Salesforce, Akamai, and Zendesk.