All about AIOps in Jira Service Management

AI for IT Operations is revolutionizing how teams come together to detect, resolve, and learn from every incident. In this 45-minute webinar, Atlassian experts will share the latest AIOps capabilities in Jira Service Management, strategies for implementation, and how we think about building the future of IT Operations workflows.

ITOps teams are the backbone of any organization, acting as the superheroes dedicated to improving the resilience and performance of digital products and services. Amidst growing I&O complexity and broader digital transformation initiatives, ITOps teams have a big remit - with even bigger consequences for disruptions to service. Research indicates that downtime can have a staggering financial impact, costing organizations billions of dollars in lost revenue and brand perception.

Incidents will always happen. What matters is how responsive ITOps teams can be in taking action and reaching a resolution. Increasingly, AI is playing a larger role in detecting, resolving, and preventing disruptions to service. Join us to explore:

  • Atlassian’s strategy for AIOps: keeping a human in the loop, data trust and safety, and explainability - attributing sources and rationale behind AI-powered recommendations.
  • The latest AIOps features in Jira Service Management geared towards the three pillars of ITOps: detecting, preventing, and resolving incidents.
  • How to overcome common challenges faced during incident response, such as alert fatigue, manual processes, and the lack of effective collaboration among siloed teams.

Join the webinar and start improving your own AIOps practices to ensure uptime, maintain high performance, and manage reliable systems.

Speakers

Bimal Jayadev

Senior Product Manager, Atlassian

Bimal is a Product Manager for AIOps capabilities within Jira Service Management.

Grady Gausman

Senior Product Marketing Manager, Jira Service Management, Atlassian

Grady is a senior product marketer for Jira Service Management. In this capacity, he works with a broad audience of analysts and customers to understand the challenges of today’s IT professionals and how Atlassian can support service management practices for all kinds of teams. An avid outdoorsman, he enjoys skiing, backpacking, and climbing in the Pacific Northwest.