Good Software End User License Agreement

1. Acknowledgment

This End User Licence Agreement (EULA) is a binding legal agreement between Good Software Co. Pty Ltd ABN 42 614 237 982 (“Good Software”), a provider of downloadable and cloud-based applications under the Good Software Co. brand name through the Atlassian Marketplace or any other means that interoperate with applicable products manufactured by Atlassian Pty Ltd (“Atlassian”), and you (either an individual or a single legal entity you represent) whose details are provided to Good Software upon purchase (hereinafter “Licensee” or “you”) for the materials accompanying this EULA, including the accompanying computer software, associated media, printed materials and any “online” or electronic documentation.

If the processing of any of your users’ or employees’ data (“Company Personal Data”) is governed by the General Data Protection Regulation 2016/679 (“GDPR”), the additional terms in our Data Processing Schedule (“DPS”) apply. It is your responsibility to determine whether the GDPR applies to you. You must request the DPS from us if the GDPR applies to you, and we will supply you with the DPS. You can request the DPS by contacting our support team at https://goodsoftware.co/support.

By clicking on the “Accept & install” (or similar) button that is presented to you at the time of your installation, or by creating an account and/or accessing or using Good Software’s services, you:

• warrant to Good Software that you have reviewed this EULA, including Good Software’s Privacy Policy, available on Good Software’s website, and you understand them.

You acknowledge and agree that in collecting, holding and processing Company Personal Data through the services Good Software provides, Good Software is acting as the data processor for the purposes of the GDPR. If the GDPR applies, the additional terms in the DPS also form part of this EULA and you must request and execute this document with us. You must obtain all necessary consents from the relevant individual to enable Good Software to collect, use, hold and process Company Personal Data in accordance with these Terms and, if applicable, the DPS.

If you do not agree to the terms of this EULA, you may not install, copy, download or otherwise use the Software. If you are agreeing to this EULA on behalf of a company or other organization, you represent that you have the authority to bind that company or organization to this EULA, and the terms Licensee, “you” and “your” refer to that company or organization. If you do not have that authority, you may not install, copy, download or otherwise use the Software. This is a “Publisher EULA” as referred to in the Atlassian Marketplace Terms of Use (https://www.atlassian.com/licensing/marketplace/termsofuse).

2. Scope of the Agreement

This EULA governs (a) Good Software’s commercially available downloadable software products sold, or made available at no charge (“Software”), (b) Good Software’s Software provided in a hosted or cloud-based environment (“Hosted Services”), and (c) any support services provided by Good Software relating to the Software or Hosted Services. Software and Hosted Services, together with related Documentation, are referred to herein as “Products”.

3. Account Registration

You may need to register on the Atlassian Marketplace (found at https://marketplace.atlassian.com) in order to place orders or access or receive any Products. Any registration information that you provide must be accurate, current and complete. You must also update your information so that Good Software may send notices, statements and other information to you by email or through your account. You are responsible for all actions taken through your accounts.

4. Orders

Your order through the Atlassian Marketplace or with an authorised Reseller (“Order”) will specify your authorised scope of use for the Products, which may include: (a) the defined number of installations, the number of specific individuals for whom you have paid the required fees and whom you designate through the applicable Product (“Authorised Users”), the number of authorised servers, the number of unique data set platforms, and/or other defined resource utilisation limitations, (b) storage or capacity (for Hosted Services), (c) numbers of licenses, copies or instances (for Software), or (d) other restrictions or billable units (all of the above, as applicable, the “Scope of Use”). The term “Order” also includes any applicable Product or Support Services renewal, or purchases you make to increase or upgrade your Scope of Use. You may increase the number of Authorized Users permitted to access your instance of the Product by placing a new Order or, in some cases, directly through the Product.

5. Grant of License

The Products are licensed, not sold, and no ownership right is conveyed to you, irrespective of the use of terms in this EULA such as “purchase” or “sale”.

(a) This EULA grants you the following rights:

Standard Use. For other than No-Charge Products, Good Software grants you a perpetual (subject to termination for breach), worldwide, non-exclusive, non-transferable, non-sub licensable license to install and use the Software in object code only, limited to the Scope of Use as designated in your Order.

Hosted Services. Good Software grants you a monthly (paid in advance) subscription for worldwide, non-exclusive, non-transferable, non-sub licensable use of the Hosted Services, subject to automatic renewal for successive monthly terms unless either Good Software or you notifies the other of non-renewal or Good Software ceases to make a particular Hosted Service available. If you cancel, your subscription will terminate at the end of the then-current billing cycle, but you will not be entitled to any credits or refunds for amounts accrued or paid prior to such termination. You acknowledge that Hosted Services are on-line, subscription-based products, hosted by Good Software and/or Atlassian, and that Good Software and/or Atlassian may make changes to the Hosted Services from time to time.

No-Charge Products. Good Software may offer you a time-limited, worldwide, non-exclusive, non-transferable, non-sublicensable limited license for certain Products at no charge, including free accounts, trial use, and access to Beta Versions as defined below (“No-Charge Products”). Your use of No-Charge Products is subject to any additional terms specified by Good Software and is only permitted for the evaluation period designated by Good Software. After the evaluation period is expired you must abide by the Standard Use rights, or must remove and delete all copies of the Software in your possession. You may not use No-Charge Products for competitive analysis or similar purposes. Good Software may terminate your right to use No-Charge Products at any time and for any reason in its sole discretion, without liability to you. You understand that any pre-release and beta products (“Beta Versions”) are still under development, may be inoperable or incomplete and are likely to contain more errors and bugs than generally available Products. Good Software makes no promises that any Beta Versions will ever be made generally available. In some circumstances, Good Software may charge a fee in order to allow you to access Beta Versions, but the Beta Versions will still remain subject to this paragraph. All information regarding the characteristics, features or performance of Beta Versions constitutes Good Software’s Confidential Information. To the maximum extent permitted by applicable law, Good Software disclaims all obligations or liabilities with respect to No-Charge Products, including any Support Services, warranty, and indemnity obligations.

(b) Your license rights under this EULA are non-exclusive, non-transferable and non-sublicensable. You may not sell, transfer or convey the Software to any third party without Good Software’s prior express written consent. Good Software reserves all rights not expressly granted to the Licensee in this EULA.

(c) Standard Use licensees are permitted to make one (1) copy of the Software for data protection, archiving and backup purposes only and for no other purpose.

(d) You may only install the Software and make the Software available for use on hardware systems owned, leased or controlled by you, or your third party service providers so long as you remain responsible for their compliance with the terms and conditions of this EULA.

(e) This EULA applies whether you purchase Products directly from Good Software, through the Atlassian marketplace, through an authorized Reseller or otherwise. If you purchase through a Reseller, your license rights shall be as stated in the Order placed by Reseller for you, and the Reseller is responsible for the accuracy of any such Order. Resellers are not authorized to make any promises or commitments on Good Software’s behalf, and Good Software is not bound by any obligations to you other than what is included in this EULA.

6. Third-Party Software

(a) You acknowledge the Products may contain software licensed by Good Software from third parties, including open source software, and embedded in the Products, and that in addition to the obligations of this EULA, additional obligations may apply in relation to any use of the third party software by you which is not in accordance with the use of the Products as permitted under the terms of this EULA. In such circumstances you must consult the relevant third party to acquire any necessary licenses and consents in relation to your use of the third party software.

(b) The Software uses, requires and depends on various third party APIs. Good Software disclaims any liability for any failure or limitations of these APIs or services. Atlassian, or any other API provider, may remove the API end points required for the Software to function properly. Good Software disclaims any liability for the consequence of such actions by such third parties.

7. Price and Payment

If you have not previously paid the license fee for the Product, then you must pay the license fee within the period indicated in the applicable invoice or as otherwise provided in Good Software’s pricing terms as published on the Atlassian Marketplace. Failure to pay any license fees by the due date will result in the immediate termination of the license(s) granted under this EULA.

8. Support Services

(a) Good Software may provide you with online support services related to the Products (”Support Services”), in its discretion and for the sole purpose of addressing technical issues relating to the use of the Products. Support Services also include access to bug fixes, patches, modifications, or enhancements (together, “Releases”) to the Products that Good Software makes generally commercially available during the “Support Period”. When accepted by you, any such Releases will be considered part of the Products and subject to the terms of this EULA.

(b) The Initial Support Period for each Product is for twelve (12) months starting at the time each Product is purchased, and may be renewed for additional twelve (12) month periods (each, a “Renewal Support Period”) at the then-current rate for Support Services. Renewal Support Periods commence upon the expiration of the prior Support Period regardless of when the Product is purchased.

(c) Use of Support Services, if any, is governed by Good Software’s policies and programs described in any user manual, in online documentation, and/or other Good Software-provided materials. Any supplemental software code provided to you as a part of Support Services will be considered part of the Products and subject to the terms of this EULA.

(d) All deliveries of Software will be electronic. For the avoidance of doubt, you are responsible for the installation of any Software.

(e) Good Software encourages feedback from its customers. If you have any feedback regarding your purchase or use of the Products, please provide that feedback to Good Software at support@goodsoftware.co.

9. Data Security & Privacy

Good Software’s collection, use, disclosure and handling of your information is done in accordance with its Privacy Policy. The most recent version of the Privacy Policy can be found at https://goodsoftware.co/privacy. This Privacy Policy also explains the options available to you regarding Good Software’s use of your information and how you can access and update this information.

10. Termination

(a) You may terminate your licence to the Products at any time by destroying all your copies of the Software or ceasing your access to the Hosted Services. Your license to the Products shall automatically terminate if you fail to comply with the terms of this EULA. Upon termination of your license, you are required to remove all Software from your computer systems and destroy any copies of the Software in your possession.

(b) On termination, you shall have the choice of having all Personal Information and Data transferred to you or the Personal Information and Data being destroyed in accordance with Good Software’s Privacy Policy, unless legislation imposed upon Good Software prevents it from returning or destroying all or part of the Personal Information and Data. If Good Software cannot return or destroy the Personal Information and Data, it warrants that it will guarantee the confidentiality of the Personal Information and Data and will not actively process the Personal Information and Data after termination.

11. Copyright

(a) The Products and all copies thereof are protected by copyright and other intellectual property laws and treaties. Good Software or its relevant third parties own the title, copyright, and all other intellectual property rights in the Products and all subsequent copies of the Products.

(b) All title and copyrights in and to the Products (including but not limited to any images, icons, text files, pdfs or other static non-code assets contained within the Products), the accompanying printed materials, and any copies of the Products, are owned by Good Software or its suppliers. This EULA does not grant you any rights to use such content. If the Products contain documentation that is provided only in electronic form, you may print one copy of such electronic documentation. Except for any copies of this EULA, you may not copy the printed materials accompanying the Products.

(c) Other than as allowed by this EULA, you may not (i) reverse engineer, de-compile, disassemble, alter, duplicate, modify, rent, lease, loan, sublicense, make copies of, create derivative works from, distribute or provide non-Authorized Users with access to the Products in whole or part, (ii) use the Products for the benefit of any third party, (iii) incorporate any Products into a product or service you provide to a third party, (iv) interfere with any license key mechanism in the Products or otherwise circumvent mechanisms in the Products intended to limit your use, (v) remove or obscure any proprietary notices on the Products or any permitted copies of the Products , or (vi) publicly disseminate information regarding the benchmarking performance of the Products.

(d) You may not copy or embed elements of the Source Code into other applications, or publish, transmit or communicate the Source Code to other parties other than yourself or the entity you represent.

(e) You retain all right, title and interest in and to any Personal Information or Data that you upload, submit or otherwise transmit to or through the Hosted Services or through Good Software’s online support systems (including the Defect Tracker and any other related platforms used to collect customer feedback or to provide support). Subject to the terms of this EULA, you grant Good Software a non-exclusive, worldwide, royalty-free right to (a) collect, use, copy, store, transmit, modify and create derivative works of your Data, in each case solely to the extent necessary to provide the applicable Hosted Service to you and (b) for Hosted Services that enable you to share your Data or interact with other people, to distribute and publicly perform and display your Data as you (or your Authorized Users) direct or enable through the Hosted Service.

12. Ownership and Feedback

Products are made available on a limited license or access basis, and no ownership right is conveyed to you, irrespective of the use of terms such as “purchase” or “sale”. Good Software has and retains all right, title and interest, including all intellectual property rights, in and to the Products (including all No-Charge Products), their “look and feel”, any and all related or underlying technology, and any modifications or derivative works of the foregoing created by or for Good Software, including without limitation as they may incorporate Feedback (“Good Software Technology”). From time to time, you may choose to submit comments, information, questions, data, ideas, description of processes, or other information to Good Software, or in the course of receiving Support and Maintenance (“Feedback”). Good Software may in connection with any of its products or services freely use, copy, disclose, license, distribute and exploit any Feedback in any manner without any obligation, royalty or restriction based on intellectual property rights or otherwise. No Feedback will be considered your Confidential Information, and nothing in this Agreement limits Good Software’s right to independently use, develop, evaluate, or market products, whether incorporating Feedback or otherwise.

13. Confidentiality

Except as otherwise set forth in this Agreement, each party agrees that all code, inventions, know-how, business, technical and financial information disclosed to such party (“Receiving Party”) by the disclosing party (“Disclosing Party”) constitute the confidential property of the Disclosing Party (“Confidential Information”), provided that it is identified as confidential at the time of disclosure. Any Good Software Technology and any performance information relating to the Products shall be deemed Confidential Information of Good Software without any marking or further designation. Except as expressly authorized herein, the Receiving Party will hold in confidence and not use or disclose any Confidential Information. The Receiving Party’s nondisclosure obligation shall not apply to information which the Receiving Party can document: (i) was rightfully in its possession or known to it prior to receipt of the Confidential Information; (ii) is or has become public knowledge through no fault of the Receiving Party; (iii) is rightfully obtained by the Receiving Party from a third party without breach of any confidentiality obligation; or (iv) is independently developed by employees of the Receiving Party who had no access to such information. The Receiving Party may also disclose Confidential Information if so required pursuant to a regulation, law or court order (but only to the minimum extent required to comply with such regulation or order and with advance notice to the Disclosing Party). The Receiving Party acknowledges that disclosure of Confidential Information would cause substantial harm for which damages alone would not be a sufficient remedy, and therefore that upon any such disclosure by the Receiving Party the Disclosing Party shall be entitled to appropriate equitable relief in addition to whatever other remedies it might have at law. For the avoidance of doubt, this Section shall not operate as a separate warranty with respect to the operation of any Products.

14. Availability to Data Subjects

Good Software will provide a Data Subject with a copy of the EULA or any existing contract for subprocessing if the Data Subject requests such a copy. If the EULA or contract for subprocessing contains commercial information, Good Software may remove such commercial information.

15. Publicity Rights

The Licensee grants Good Software the right to include the Licensee’s company name, logo, and/or likeness that you provide during registration, and any review that Licensee may provide (in full or in part) to Good Software, within Product promotional material and on Good Software’s web site. Licensee can revoke this right at any time by submitting a written request via email to support@goodsoftware.co, requesting to be excluded from future Product promotional material. Requests made after purchasing may take thirty (30) calendar days to process.

16. Export Restrictions

You may not use or otherwise export or re-export any Product(s) except as authorised by United States law and the laws of the jurisdiction in which the Product(s) was obtained. In particular, but without limitation, the Product(s) may not be exported or re-exported (a) into any U.S. embargoed countries or (b) to anyone on the U.S Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person’s List or Entity List. By using the Product(s), you represent and warrant that you are not located in any such country or on any such list.

17. Disclaimer of Warranties

Save as provided in Sections 19 and 20 below, the Products are provided on an “as is” and “as available” basis without warranty, express or implied, of any kind or nature, including, but not limited to, any warranties of performance, merchantability, fitness for a particular purpose, or title. You may have other statutory rights, but the duration of statutorily required warranties, if any, shall be limited to the shortest period permitted by law. Good Software shall not be liable for delays, interruptions, service failures and other problems inherent in use of the internet and electronic communications or other systems outside the reasonable control of Good Software. To the maximum extent permitted by law, Good Software does not make any representation, warranty or guarantee that: (a) the use of the Products will be secure, timely, uninterrupted or error-free; (b) the Products will operate in combination with any other hardware, software, system, or data; (c) the Products will meet your requirements or expectations; (d) any stored data will be accurate or reliable or that any stored data will not be lost or corrupted; (e) errors or defects will be corrected; or (f) the Products (or any server(s) that make a Hosted Service available) are free of viruses or other harmful components.

18. Return Policy

Good Software’s customary business practice is to allow customers to return Software within 30 days of payment for any reason or no reason and to receive a refund of the amount paid for the returned Software. A return means that Good Software will disable the license key that allowed the Software to operate. Good Software will not accept returns after the 30-day return period. Returns are not available for Hosted Services.

19. Infringement; Indemnification

(a) If you purchase a Standard Use license, and if the Software becomes, or in the opinion of Good Software may become, the subject of a claim of infringement of any third party right, Good Software may, at its option and in its discretion: (i) procure for Licensee the right to use the Software free of any liability; (ii) replace or modify the Software to make it non-infringing; or (iii) refund any license fees paid by you for the current Support Period for that Software.

(b) Licensee will defend or settle, at Licensee’s expense, any action brought against Good Software based upon the claim that any modifications to the Software or combination of the Software with other, third-party, products infringes or violates any third party right, and only to the extent that such modification or combination contributes to such claim; provided, however, that: (i) Good Software shall notify Licensee promptly in writing of any such claim; (ii) Good Software shall not enter into any settlement or compromise any such claim without Licensee’s prior written consent; (iii) Licensee shall have sole control of any such action and settlement negotiations; and (iv) Good Software shall provide Licensee with information and reasonable assistance, at Licensee’s request and expense, necessary to settle or defend such claim. Licensee agrees to pay all damages and costs finally awarded against Good Software attributable to such claim.

(c) Licensee agrees to indemnify and hold Good Software, and its subsidiaries, affiliates, officers, agents, and employees, harmless from any claims by third parties, and any related damages, losses or costs (including reasonable attorney fees and costs), arising out of Licensee’s use of the Software, or Licensee’s violation of the EULA or any rights of a third party.

(d) Good Software assumes no liability hereunder for, and shall have no obligation to defend Licensee or to pay costs, damages or attorney’s fees for, any claim based upon any modifications to any of the Software not approved by Good Software or combination of any of the Software with products not approved by Good Software, and only to the extent that such modification or combination contributes to such claim.

20. Limitation of Liability

(a) Except for the indemnification obligations of Section 19 or breach of Sections 7 or 11, neither party will be liable to any person, with respect to any loss, damage, cost, expense or other claim, for any consequential (such as loss of income; loss of business profits or contracts; business interruption; loss of the use of money or anticipated savings; loss of information; loss of opportunity, goodwill or reputation; loss of, damage to or corruption of data), indirect, special, punitive or other damages in relation to the Products including, without limitation: (a) any use or reliance on a Product by the person (including the form and content of errors in and/or omissions from any information contained in the Products); (b) any delay, interruption or other failure in the provision of a Product; or (c) any change in the form or content of a Product. All the foregoing limitations shall apply even if Good Software has been informed of the possibility of such damages.

(b) In no event will Good Software’s aggregate liability under any claims arising out of this EULA exceed the fees paid by you for the current Support Period, except where not permitted by applicable law, in which case Good Software’s liability shall be limited to the maximum extent allowed by such applicable law.

(c) Except for each party’s indemnification obligations or breach of Sections 7 or 11, neither party will be liable for lost profits or for special, indirect, incidental or consequential damages, regardless of the form of action, even if such party is advised of the possibility of such damages. The foregoing liability limitations shall apply to the maximum extent allowed by applicable law. To the extent the foregoing liability limitations or the warranty disclaimers of Section 17 are not allowed by applicable law, then the liability of Good Software, and the remedy of Licensee, shall be limited to: (i) the re-supply of any defective Product; or (ii) the refund of the license fees paid by you for the current Support Period for such defective Product.

(d) These limitations will apply to you even if the remedies fail of their essential purpose.

21. Dispute Resolution

The parties agree that this EULA will be governed by and construed and interpreted in accordance with the laws of the State of New South Wales, Australia. The parties irrevocably and unconditionally submit to the non-exclusive jurisdiction of the federal and state courts of New South Wales, Australia. The terms of the United Nations Convention on Contracts for the Sale of Goods do not apply to this EULA.

22. Severability

If any term of this EULA is found to be unenforceable or contrary to law, it will be modified to the least extent necessary to make it enforceable, and the remaining portions of this EULA will remain in full force and effect.

23. No Waiver

No waiver of any right under this EULA will be deemed effective unless contained in writing signed by a duly authorised representative of the party against whom the waiver is to be asserted, and no waiver of any past or present right arising from any breach or failure to perform will be deemed to be a waiver of any future rights arising out of this EULA.

24. Assignment

Licensee may assign this EULA to succeeding parties in the case of a merger, acquisition or change of control; provided, however, that in each case, (a) Good Software is notified in writing within ninety (90) days of such assignment, (b) the assignee agrees to be bound by the terms and conditions contained in this EULA and (c) upon such assignment the assignee makes no further use of the Product(s) licensed under this EULA. Good Software may assign its rights and obligation under this EULA without consent of Licensee. Any permitted assignee shall be bound by the terms and conditions of this EULA.

25. U.S. Government Users

If you are a U.S. Government end user, Good Software is providing the Products to you as a “Commercial Item” as that term is defined in the U.S. Code of Federal Regulations (see 48 C.F.R. § 2.101), and the rights granted to you by Good Software for the Products are the same as the rights Good Software customarily grant to others under this EULA.

26. Revisions to EULA

Good Software may update, modify or amend (together, “Revise”) this EULA from time to time, including any referenced policies and other documents. If a revision meaningfully reduces your rights, Good Software will use reasonable efforts to notify you by, for example, sending an email to the billing or technical contact you designate in the applicable Order, posting on our blog, on Atlassian Marketplace (https://marketplace.atlassian.com) or within Good Software’s published product documentation. If Good Software revises this EULA during your term of your license or subscription, the revised version will be effective upon your next renewal of a License Term, Support Services, Hosted Services or Subscription Term, as applicable. In this case, if you object to any revisions, as your exclusive remedy, you may choose not to renew, including cancelling any terms set to auto-renew. With respect to No-Charge Products, accepting the revised EULA is required for you to continue using the No-Charge Products. You may be required to click through the updated EULA to show your acceptance. If you do not agree to the revised EULA after it becomes effective, you will no longer have a right to use No-Charge Products. For the avoidance of doubt, any Order is subject to the version of the EULA in effect at the time of the Order. You may not revise this EULA without Good Software’s written agreement (which may be withheld in Good Software’s complete discretion).

27. Entire Agreement

This EULA constitutes the entire agreement between the parties with respect to its subject matter, and supersedes all prior agreements, proposals, negotiations, representations or communications relating to the subject matter. Both parties acknowledge that they have not been induced to enter into this EULA by any representations or promises not specifically stated herein. This EULA may not be modified or amended by you without Good Software’s written agreement (which may be withheld in Good Software’s complete discretion).

In the event of a conflict between the terms of this EULA and the terms of any open source licenses applicable to the Software, for the specific terms in conflict the terms of the open source licenses shall control with regard to the Software, or part-thereof.

28. Contact Information

For communications concerning this EULA, please write to support@goodsoftware.co.

If you have any concerns about Good Software’s data protection practices, please write to privacy@goodsoftware.co.