The Official Atlassian Escalation Management Handbook

Executive summary

We’re here to help teams around the globe improve their escalation management. Drawing on insights from industry leaders, we’ve captured Atlassian’s approach to escalation management in one convenient guide. You’ll learn all the lessons we’ve learned from handling escalations. While this guide is based on our unique experiences, we’ve designed it to be flexible enough to fit your team’s needs. You’ll also find sections suggesting popular alternatives for certain practices. Let’s begin.