Beyond Jira: Scaling IT impact across the enterprise

Service management isn’t just for IT. Learn why empowering all teams to deliver excellent service is essential for enterprise growth.

In today’s increasingly remote and digital world, it’s a growing, but less common, phenomenon for non-IT teams in the business to have their own service culture. Many teams provide a service - from HR, to marketing, facilities, or legal - but they don’t have service management practices in place.

Imagine onboarding to a new company that doesn’t have an IT service desk. How do you get your laptop? Where do you ask questions? The lack of a streamlined process creates a confusing experience for teams working with HR, marketing, and other teams in the business, especially large enterprises. It’s unclear where to submit a request when you need something and even harder to get help.

IT has the power to amplify and scale innovation across an organization by empowering other teams to use the principles of ITSM. Join the webinar to learn how all teams can take advantage of the benefits of a service culture and:

  • Get started quickly and accelerate the pace of innovation with automation, templates, and AI
  • Reduce reliance on IT for support configuring service desks and setting up services
  • Create a standard for service across an enterprise, where employees can rely on a common method for asking questions and requesting help

Intervenants

Jehan Gonsalkorale

Senior Product Manager, Jira Service Management

Jehan Gonsalkorale est Senior Product Manager et travaille sur Jira Service Management chez Atlassian. Il est actif au sein de plusieurs équipes, ce qui rend notre produit plus facile à utiliser pour les équipes techniques et non techniques.

Aradhana Arora

Principal Partner Solutions Strategist, ITSM

Aradhana Arora, basée à Melbourne, en Australie, est Principal Solutions Strategist au sein de l'équipe Solutions Acceleration d'Atlassian. Elle collabore avec des Global Alliance Partners et des Solution Partners de la région APAC pour établir et améliorer leurs pratiques et capacités avec Jira Service Management (JSM). Son rôle consiste à accélérer les ventes des canaux de distribution et la stratégie de solutions en permettant aux partenaires de vendre et de fournir conjointement la solution de gestion des services d'entreprise (ESM) d'Atlassian via JSM.