Migrate from Opsgenie

Since 2018, we have been working to embed Opsgenie’s functionality across the Atlassian platform and products so our customers can further accelerate the pace of work between their Dev and IT operations teams from one unified platform.

Atlassian announced Opsgenie will no longer be available for purchase, effective June 4th, 2025. Opsgenie customers will be able to continue to use the product, without interruption, until April 5th, 2027 when Opsgenie will be shut down. Opsgenie customers have two years to plan for and complete their migration to either Jira Service Management or Compass.

All Opsgenie customers are impacted by this announcement. Here are two dates customers need to plan around:

Opsgenie end of sale - effective June 4th, 2025: Beginning on this date, customers will no longer be able to purchase or sign up for Opsgenie. This applies to purchases directly from Atlassian (on atlassian.com, or from the Atlassian sales team) as well as purchases from partners and resellers. Edition upgrades and downgrades will not be available after this date. Customers will still be able to purchase additional seats until the end of support date. Renewals will still be allowed after the end of sale effective date, so long as the subscription term concludes before the end of support effective date of Apr 5, 2027.

Opsgenie end of support - effective April 5th, 2027: On this date, access to Opsgenie will be shut off, and the product will no longer be accessible. At this point, any un-migrated customer data in Opsgenie will also be deleted.

Existing Opsgenie customers will have the option to migrate to either Jira Service Management or Compass. Owners can navigate to Settings > Migrate Opsgenie to view the recommended migration path for your site, generated based on your team’s current usage of Opsgenie. The migration process to either Jira Service Management or Compass is largely automated for most customers.

The migration of your data and configurations from Opsgenie to Jira Service Management or Compass happens automatically once the migration process has been started by an Opsgenie owner who is also a site admin of your account.

Once the destination product and plan are finalized by someone who is both an Opsgenie owner and site admin, and after your billing admin approves the new billing amount, Atlassian will automatically sync most of your Opsgenie data and configurations with your destination product on the date you select for your migration.

Depending on your existing Opsgenie setup and usage, you may need to complete manual steps to finish the migration process, and you will be provided support documentation that walks you through these steps.

Review the migration support documentation.

Opsgenie Owners can navigate to Settings > Migrate Opsgenie to be guided through the migration process.

In some cases, there are factors that could delay scheduling your migration. Read more here.

Yes. Before you schedule your Opsgenie migration, you can start a trial of the product Atlassian recommends you migrate to. To view your recommended product, navigate to Settings > Migrate Opsgenie.

After you schedule your Opsgenie migration, you can start a temporary trial of the product you have selected to migrate to. Enterprise trials need to be requested via support.atlassian.com/contact

Most of the features your team relies on in Opsgenie have been added to Jira Service Management and Compass. While Compass equips your team with streamlined alerting and on-call capabilities, Jira Service Management also includes end-to-end incident management functionality.

Please visit your migration home page within Opsgenie (Settings > Migrate Opsgenie) to review pricing for your recommended product and plan, or contact your account manager. From there, you can also compare the features in the recommended plan with other options, so you can select the best plan for your team’s needs.

Additionally, in order to minimize potential price differences between Opsgenie and Jira Service Management, you may be eligible for a limited-time promotional discount.

Your existing Opsgenie contract will be honored for your subscription term, or until the end of support effective date of April 5, 2027.

Upon the end of sale effective date of June 4, 2025, you will no longer be able to upgrade or downgrade your Opsgenie edition (e.g., upgrading from Essentials to Standard, or downgrading from Enterprise to Standard) or add more sites.

You will still be able to purchase additional seats of Opsgenie until the end of support effective date, April 5, 2027.

For customers who do not have Jira Service Management or Compass on the same site: If you choose to migrate before the end of your existing Opsgenie subscription, you will receive an extension of your destination product subscription that’s equivalent to the time remaining on your Opsgenie subscription.

Please note that this only applies to customers with more than 30 days remaining on their Opsgenie subscription.

For customers who do have existing Jira Service Management or Compass on the same site: If you choose to migrate before the end of your existing Opsgenie subscription, you may contact support or your account manager to determine if your account is eligible for a refund.

As part of its cloud-first strategy, Atlassian has been working to embed Opsgenie’s functionality across the Atlassian platform and products. Since Opsgenie is a cloud product and does not have a Data Center deployment available, Data Center customers will have a two-year period to plan and carry out their migration to either Jira Service Management or Compass to retain functionality like alerts and on-call management capabilities.

Additionally, Opsgenie Owners can find recommended migration destinations for their Opsgenie sites by going to Settings > Migrate Opsgenie, based on their team's usage.

To maintain continuous coverage, your team can take one of the following migration paths before end of support on April 5th, 2027:

1. Move Jira Service Management Data Center to Cloud, then migrate Opsgenie
2. Migrate your existing Opsgenie instance to a new Jira Service Management Cloud site
3. Migrate your existing Opsgenie instance to a new Compass site

Learn more about migrating to cloud or contact us.

If you decide against migrating your current Opsgenie to Jira Service Management or Compass, you will retain complete access to Opsgenie until end of support. Should you choose not to migrate by that deadline, you will still have the option to directly download your Opsgenie data

Choosing not to migrate your Opsgenie site by April 5th, 2027 will impact a number of incident management features. To learn more please refer to our support documentation.