All about AIOps in Jira Service Management

AI for IT Operations is revolutionizing how teams come together to detect, resolve, and learn from every incident. In this 45-minute webinar, Atlassian experts will share the latest AIOps capabilities in Jira Service Management, strategies for implementation, and how we think about building the future of IT Operations workflows.

ITOps teams are the backbone of any organization, acting as the superheroes dedicated to improving the resilience and performance of digital products and services. Amidst growing I&O complexity and broader digital transformation initiatives, ITOps teams have a big remit - with even bigger consequences for disruptions to service. Research indicates that downtime can have a staggering financial impact, costing organizations billions of dollars in lost revenue and brand perception.

Incidents will always happen. What matters is how responsive ITOps teams can be in taking action and reaching a resolution. Increasingly, AI is playing a larger role in detecting, resolving, and preventing disruptions to service. Join us to explore:

  • Atlassian’s strategy for AIOps: keeping a human in the loop, data trust and safety, and explainability - attributing sources and rationale behind AI-powered recommendations.
  • The latest AIOps features in Jira Service Management geared towards the three pillars of ITOps: detecting, preventing, and resolving incidents.
  • How to overcome common challenges faced during incident response, such as alert fatigue, manual processes, and the lack of effective collaboration among siloed teams.

Join the webinar and start improving your own AIOps practices to ensure uptime, maintain high performance, and manage reliable systems.

발표자

Bimal Jayadev

Senior Product Manager, Atlassian

Bimal은 Jira Service Management 내 AIOps 기능의 제품 관리자입니다.

Grady Gausman

Senior Product Marketing Manager, Jira Service Management, Atlassian

Grady는 Jira Service Management의 제품 마케터입니다. 이 직책에서 Grady는 오늘날 IT 전문가가 마주한 과제와 Atlassian이 모든 종류의 팀을 위한 서비스 관리 관행을 지원할 수 있는 방법을 이해하기 위해 광범위한 분석가 및 고객과 협력합니다. 야외 활동을 좋아하는 그는 취미로 태평양 연안 북서부에서 스키, 배낭여행, 등산을 즐깁니다.