Cloud Pricing & Licensing

If you're a Site Administrator, follow the steps below.

To add a user:

1. Go to Settings > User Management. 
2. Click the Users tab invite your teammates. Please note that even if the invitee does not accept the invitation, they will become a billable user.
3. Enter your teammate's email address(es) and click Invite Team Members.

You can then select a user from the list at the bottom of the page to grant/revoke access to particular products.

Remove a user if you don't want them to appear on your site. Removing a user from one site doesn’t remove them from your organization or other sites you manage.

To remove a user:

1. From your site's Administration, select Users.
2. From the user you want to remove, select Show details from the Actions column.
3. You may need to click the dropdown to see this option.
4. On the user details screen, click Remove user.

Users will be counted toward billing once product access is granted. A user must be explicitly deactivated, deleted, or removed from a synced user directory (if you have Google sync) to not count towards billing. Learn how to add or remove users.

You may also see users stemming from Marketplace Apps, however, these users are not counted toward your total user count or your bill.

If you're a Site Administrator, you can find the number of billable users for each cloud product by following the steps

1. From your cloud site, select Settings > Billing.
2. Click Manage Subscriptions.
3. Each cloud product will display the number of billable users

If you're only a billing or technical contact (within my.atlassian.com), you will not have access to user counts. In order to understand how many users you have, please refer to recent Invoices, located within my.atlassian.com, under the Orders tab.

The Trusted user role grants access to Product Admin features, but not Site Admin features. Trusted users have the ability to invite new users and begin new product trials. Adding a Trusted user will not add them to any user groups with global permissions, however, they will be counted as a billable user for each parent product within the cloud site.

For example, a Trusted user on a cloud site with Jira, Confluence, and Jira Service Management will be considered a billable user for each product.

As a Site Administrator, you can access your users' last activity by:

1. From your cloud site, select Settings > User Management
2. Click Users in the sidebar. Each users' last activity will be noted in the Last Seen On Site column.

Activity is captured when a logged-in user interacts with your cloud site. When there is user activity, the current date is logged in User Management. Please note, we don't differentiate between activity across Jira and Jira Service Management.

As a Site Administrator, you can add or remove products by:

1. From your cloud site, select Settings > Billing
2. Select Manage Subscriptions.
3. To add additional products, select Add More Atlassian Products. To remove an existing product, select the three dots next to Manage Users, followed by Delete. You'll be prompted to confirm the deletion of the product and its data.

Please note: Removing products or apps takes effect immediately and no credit or refund will be offered for removing applications or apps early.

A Site Administrator is a user in the site-admins group who has access to the user management and billing sections of your cloud site. Users in this group will have complete administrator access to all applications on your site and have application access to all available applications.

You can learn more about the new Site Administrators permission in Default Groups and Permissions in Cloud.

• Site Administrators have the highest administration privileges on your cloud site. They can be considered as the owners of your Atlassian Cloud service.
• Administrators have administration access only to the applications of your cloud site. These are the day-to-day administrators of your cloud service.
• Billing contacts will be notified of changes to the bill and have access to manage your subscription through my atlassian.com. These are the people who are interested in the ongoing billing of your cloud service.

Your Site Administrators and Administrators are managed through your cloud site and your billing contacts are managed on my.atlassian.com. If no Site Administrators are active users, it will be necessary to contact your internal IT team to grant you access to the email address associated with the previous contact. You can then use the 'Unable to access your account?' link from your cloud site.

Your Site Administrators and Administrators are managed through your cloud site.

Only Site Administrators can update who has the 'site-admin' permission. If no Site Administrators are active users, it will be necessary to contact your internal IT team to grant you access to the email address associated with the previous contact. You can then use the Unable to access your account? link from your cloud site to reset the password and change the Site Administrator.

To add a billing or technical contact, any existing billing or technical contacts can log into my.atlassian.com, select the product or subscription in question, and enter the email address of the new contact. If the new contact does not have an Atlassian Account, you will be prompted to enter a few details.

To establish a new primary billing or technical contact, the new contact will need to log into my.atlassian.com and select Make Primary. The existing primary contact will then be demoted to a secondary contact and can be removed if needed.

Within cloud, any Site Admin will be able to make themselves a billing contact by navigating to Site Administration > Billing > Overview and selecting Make Me A Billing Contact.

If you have any questions about the contacts on file for your license or subscription, please contact our Customer Advocate Team.

An email will be sent to all billing and technical contacts 3 days prior to the billing date. You can manage your technical and billing contacts through my.atlassian.com.

We are working to expand this notification to all site administrators of your cloud site in the future.

Cloud Monthly

To ensure timely payment for monthly subscriptions, we're only able to accept payment via credit card* or PayPal. The card on file can be updated by the primary billing contact via my.atlassian.com at any time, or you can elect to pay via PayPal via the Billing Details section of your cloud subscription.

Please note, if you've elected to purchase a monthly cloud subscription through a Solution Partner, they will need to be added as a licensed Site Admin in order to manage the monthly billing of the site.

*Unfortunately, we're unable to accept Discover credit cards for monthly renewals.

Cloud Annual

Cloud subscriptions set up for automatic renewals can be paid via credit card or PayPal. Annual quotes can be paid by credit card, bank transfer, check, ACH, PayPal, or Net-30 terms (for orders above $10,000). Complete payment details appear on the first page of an official quote and on our How To Pay page.

After you've created your cloud site, monthly payment details can be applied either from within the site itself by a Site Admin, or via the primary billing contact's my.atlassian.com account. Please note, PayPal accounts must be linked by a Site Admin from within the site itself. 

Via Cloud Site

Monthly payment details can be added from within the cloud site itself by a Site Admin. Once an Admin logs into the site, they'll navigate to Site Administration > Billing > Billing Details. Follow the on-screen instructions to add credit card details or link a PayPal account. 

Via my.atlassian.com

Alternatively, credit card details can be added via the primary billing contact's my.atlassian.com account by selecting the cloud site in question and clicking Provide Payment Details from the drop-down menu. Please note, PayPal accounts must be linked by a Site Admin from within the site itself. 

Cloud subscriptions paid monthly will simply charge the card on file for the number of users tied to each product, each month. 

Cloud sites paid annually will need a formal prorated upgrade quote, as products are sold in distinct user tiers. Please review the available annual user tiers and Contact Us for a formal upgrade quote.

Any Site Admin can update the credit card/Paypal account on file from within the cloud site itself. Once a Site Admin has logged into the site:

• Navigate to Site Administration > Billing > Billing Details
• Click the Pencil icon to edit the card details

Alternatively, the primary billing contact of a cloud subscription can update the credit card for the subscription via my.atlassian.com. To update the credit card on file:

• Log into my.atlassian.com
• Select the cloud site in question
• Click Edit Credit Card 

The new card will be charged on the next billing date.

Please note, PayPal accounts must be linked by a Site Admin from within the site itself. 

You can choose annual payment for your cloud site from your site’s Administration. You have the option to select a one-year or a two-year billing cycle for such payments.

To choose annual payments, follow the steps below:

1. Log into your cloud site and navigate to Administration > Manage subscriptions
2. Under Payment options, select Choose annual payment
3. Review your billing details. Here you can update your tiers and plans depending on your requirements.

After reviewing your billing details, you may either follow the next steps to complete your payment or save a price quote for later.

Your annual billing cycle will start from the last day of your current billing cycle and you’ll pay a prorated price for the rest of your billing period.

Note: Free plans are not part of an annual billing cycle and will be upgraded to the Standard plan.

Moving from an annual term back to a monthly term can be executed no more than 30 days from the annual term end date*. Monthly billing will then resume at the end of the annual term. 

To get started, please contact us with your cloud site URL. Before we can process the change, we'll need confirmation from a billing/technical contact on file. If possible, please have this individual contact us to expedite the process.

*If your annual term was purchased within the last 30 days, we would be happy to issue a full refund and move you to a monthly term immediately. 

Annual cloud sites can be set up for automatic renewals via credit card or PayPal. Alternatively, contact us to generate a renewal quote for 12 or 24 months, should you wish to pay via bank transfer, check, or ACH, or lock-in pricing for two years. 

If you've purchased an annual cloud site but have yet to claim your URL, follow the steps below:

• Log into the my.atlassian.com account of the billing or technical contact listed on the order.
• Find and select Atlassian Cloud from your Licenses tab, and select Claim Your Cloud Site.
• Follow the prompts to create your cloud URL. Select Claim Site.

URLs can also be claimed from the confirmation email once payment has been processed.

The user who claims the cloud site will become the Site Administrator. This can be changed from within the site once logged in.

Please note, product subscriptions begin when payment is processed, not from the time the URL is claimed. 

The primary billing and technical contacts listed on a quote or invoice can retrieve them from my.atlassian.com.

1. Log into my.atlassian.com and click the Orders tab. All quotes and invoices associated with your account are in this section.
2. In the Quotes tab, you can download a PDF quote or invoice, make a credit card payment, update a PO number, or delete a quote entirely.
3. In the Orders tab, you can see an order's details and download a PDF of the paid invoice.

Please note: You can only access the orders where you are listed as the billing or technical contact.

In some cases, card issuers will place an authorization hold on funds (making them unavailable) for the amount of the purchase. Atlassian settles the transaction immediately (known as "settlement"), but the authorization hold can remain from 1-5 days until it "falls off" depending on your card issuer's policies.

If the funds are not made available 5 days after the transaction, we recommend contacting your card issuer (Visa/American Express/MasterCard/etc) to see when the authorization hold will drop off.

If you're looking to lower your bill there are a few strategies:

• Convert to an annual subscription if you're currently paying monthly. Annual subscriptions may offer a discount depending on the number of users purchased. You may use the cloud pricing calculator to compare your estimated monthly and annual cost.
• Identify users that aren't actively using your cloud product(s) and deactivate them so they no longer count towards your monthly bill. If you need help identifying users that aren't using your cloud product(s), navigate to Site Administration > Users and review their Last Active date to find users that haven't used the product in a while. It's always a good idea to check in with your users before taking action to deactivate them.

The management of user access and subscribed services is done by the Site Administrator(s); this is the best person to contact within your organization about changes made to your subscription.

If you do not know who your Site Administrator is, you can contact the technical contact listed on an invoice or contact us and we can help identify the Site Administrator.

If payment fails for your Atlassian product subscription, you will be unsubscribed from all products 15 days after the payment due date, at which point users will no longer be able to access the product.

Data retention

After you have been unsubscribed, Atlassian retains your data for 15 days for trial sites or 60 days for paid subscription sites.

Your data will be deleted 15 days for trial sites or 60 days for paid subscription sites after you have been unsubscribed due to missed payment for an Atlassian product subscription.

Atlassian won't delete any of your data stored in the Google Apps Marketplace, such as users or information in your Google Apps database, Google Docs, Gmail messages, Google Calendar entries, Google Chat, or Google Sites.

Resubscribing to an unpaid product

You can resubscribe by completing any missed payments within the 15 or 60 days after your site has been unsubscribed. Submitting payment once your site data has been deleted will not reactivate your subscription (or restore your site data).

Canceling your Atlassian product subscription will prevent any further site renewals from being processed. Your site will remain accessible until 15 days after the end of your current subscription period, at which point your site will be deactivated.

Data retention

Your products will be deactivated 15 days after the end of your current subscription period. Atlassian retains data for deactivated products for 15 days for trial sites or 60 days for Free, Standard, or Premium subscriptions after the end of your current subscription period.

Following this deactivation period, your product data will be permanently deleted and cannot be recovered.

Atlassian will not delete any data that's stored in the Google Apps Marketplace, such as users or information in your Google Apps database, Google Docs, Gmail messages, Google Calendar entries, Google Chat, or Google Sites.

Resubscribing to a canceled site

You can resubscribe by paying any outstanding renewals before your site data is permanently deleted. Submitting payment once your site data has been deleted will not reactivate your subscription (or restore your site data).

With the launch of our Free plan, Atlassian no longer offers purchases of new Cloud Starter licenses as part of our Standard plan, effective September 21st, 2020. Purchases of licenses on a Standard plan, including the addition of new products to your site, are now on per-user-pricing starting at one user. Please use our Cloud Pricing Calculator if you wish to calculate your new license price.

If you owned a Starter subscription prior to September 21st, 2020, your license will not be affected. Please note: If you choose to change your plan to Free or Premium, you will not be able to revert back to a Starter license after September 21st, 2020.

If you choose to move to an annual license via self-serve, you will no longer remain on a Cloud Starter pricing and will receive the new per-user-pricing for 1-10 users on our Standard plan.

If you wish to keep your Cloud Starter pricing, please contact our Customer Advocates who can manually quote an annual license for you.

If you’re currently on an annual license and wish to move to monthly, you will not be able to keep your Cloud Starter pricing, and will instead move to per-user-pricing on our Standard plan.

For small teams looking for affordable pricing plans, we recommend our Free cloud plans for Jira, Jira Service Management, and Confluence. Our Free plan is available for teams of up to 10 users and/or 3 agents with 2 GB of storage and Community Support.

Marketplace app vendors (formally known as Marketplace Partners) may offer promo codes from time to time for their cloud apps. Site Admins can redeem promo codes directly within their cloud site either via the Promotions section of the Apps dropdown menu or via the in-app Marketplace experience.

Please note applying promo codes to certain cloud purchases, like conversions from monthly to annual (and vice-versa) and direct-buy orders, will require assistance from Atlassian.

Atlassian offers Community cloud subscriptions at 75% off the list price to registered charitable non-profit organizations that are non-government, non-academic, non-commercial in nature, and have no religious affiliation. Please note that Community cloud pricing includes Atlassian core products and apps, and third-party Marketplace apps. This offer does not include Bitbucket, Statuspage, Trello, Opsgenie, or Jira Align.

You can apply for a Cloud Community Subscription by completing our Community License Request Form.

Atlassian offers cloud subscriptions to qualifying academic institutions for 50% off list price. Qualifying academic institutions include:

• Educational institutions: Collegiate vocational schools, junior colleges, colleges, universities, or scientific or technical schools that are accredited by a national accrediting agency.
• Collegiate-level or higher administrative offices & boards of education: Provincial, district, regional, national and state administrative offices and authorities of the Educational Institutions defined above.
• Public libraries
• Collegiate-level or higher home-school programs
• Research institutes that are affiliated with an accredited university.
• Teaching hospitals that are affiliated with an accredited university.
• Training and teaching organizations that are accredited by a statutory government qualifications body.

If you're interested in and/or qualify for academic pricing, please contact us with proof of accreditation, and a member of our team will be in touch.

Please note that existing Academic Server license holders will be asked to reapply in order to verify their continued eligibility.

To meet your demand for better collaboration and increased insights, we’re including some of our most powerful apps to the Premium and Enterprise editions of Cloud.

Jira

• Plans
• ProForma (Premium/Enterprise)
• Analytics (Enterprise)

Jira Service Management Cloud

• Insight Asset Management (Premium/Enterprise)
• ProForma (Premium/Enterprise)
• Analytics (Enterprise)

Confluence Cloud

• Team Calendars (Premium/Enterprise)

For more information about upcoming changes to our Cloud products, see the Cloud Roadmap.

Atlassian offers developers free access to Atlassian Cloud products. Sign Up for a Cloud Developer Bundle for access to the standard editions of Jira, Jira Service Management, and Confluence -- which are free forever.

Free development sites are intended to be used for development and testing purposes only and have the usage limits noted below. Atlassian does not offer support for free development sites and reserves the right to delete such sites at any time without notice. Atlassian monitors the usage of such development sites and may cancel any site being used in an unauthorized or unintended manner.

Our Standard plan is available for Jira, Confluence, Jira Service Management, and Trello.

The plan offers more users, support, and storage than the Cloud Free plan, as well as features such as advanced permission management and data residency.

To learn more about how Cloud Standard differs from Premium and Enterprise plans, visit this page.

To calculate a monthly price with various products and apps, see our Cloud Pricing Calculator.

Note: Your monthly Atlassian cloud subscription is billed based on the number of users that can access your Atlassian cloud site. We use per-user pricing, which means that you’re charged for the exact number of users on your products.

If you’re an existing server customer interested in migrating to cloud, we’ve built a personalized calculator to give you a side-by-side view of costs based on the server products you own.

To calculate an annual price with various products and apps, see our Cloud Pricing Calculator.

Note: Your annual Atlassian cloud subscription is billed based on the user tier determined by your current active users.

24-month purchases are double the pricing above.

If you’re an existing server customer interested in migrating to cloud, we’ve built a personalized calculator to give you a side-by-side view of costs based on the server products you own.

Atlassian uses a progressive per-user pricing model. Progressive pricing means that monthly pricing is calculated using tier groups, each with a distinct per-user price. For example, Jira Cloud Standard with 450 users would be calculated as:

$8.60/user for users 1-100

$7.30/user for users 101-250

$6.10/user for users 251-450

The total monthly price equates to $3,175.00/month, or an average of $$7.06/user.

Monthly per-user pricing varies across Atlassian products and apps. See our interactive Cloud Pricing Calculator to determine your monthly price across all Atlassian products and Marketplace apps.

If you’re an existing server customer interested in migrating to cloud, we’ve built a personalized calculator to give you a side-by-side view of costs based on the server products you own.

Yes! If you're currently using Cloud Free and would like to try Cloud Standard before purchasing a subscription, you can enable a 14-day trial at any time. After the 14-day trial, you'll be billed for Cloud Standard unless canceled. 

If you're currently using Jira Standard, Jira Service Management Standard, or Confluence Standard, you can upgrade to the Premium plan at any time via the Manage Subscriptions page of your cloud site.

Once you upgrade from Cloud Standard to Cloud Premium, you'll enter a free trial period. For monthly subscriptions, the trial period spans 30 days, plus the remainder of your next billing period. After the trial period, the Premium plan will appear on your monthly renewals unless downgraded back to Standard.

For annual subscriptions, you'll enter a 30-day trial period, during which a pro-rated quote will be sent for the remainder of the annual term, should you decide to move forward.

The storage limit for Jira Cloud, Jira Service Management Cloud, and Confluence Cloud is 250 GB on Standard. Premium and Enterprise plans for these products have unlimited storage, regardless of your user tier.

If you have Confluence Cloud Standard in addition to Jira or Jira Service Management Cloud Standard, each product will have its own storage limit (note that all Jira have a combined storage limit).

Storage is primarily made up of:

• Jira and/or Jira Service Management attachments
• Confluence attachments

Cloud Premium is available for Jira, Confluence, Jira Service Management, and Trello to provide more robust functionality for customers than the Cloud Standard plan offers today.

Cloud Premium includes new product-level features, as well as a financially backed 99.9% availability SLA, unlimited storage, and 24/7 Premium Support with 1 hour response times for critical issues.

To learn more about how Cloud Premium differs from Standard and Enterprise plans, visit this page.

To calculate a monthly price with various products and apps, see our Cloud Pricing Calculator.

Note: Your monthly Atlassian cloud subscription is billed based on the number of users that can access your Atlassian cloud site. We use per-user pricing, which means that you’re charged for the exact number of users on your products.

To calculate an annual price with various products and apps, see our Cloud Pricing Calculator.

Note: Your annual Atlassian cloud subscription is billed based on the user tier determined by your current active users.

*24-month purchases are double the pricing above.

If you wish to downgrade from Cloud Premium to Cloud Standard for either Jira, Jira Service Management, or Confluence, please visit the Manage Subscriptions page in your cloud site.

Cloud monthly

Yes! You'll enter a free trial period that spans 30 days, plus the remainder of your next billing period. After the trial period, Cloud Premium will appear on your monthly renewals unless downgraded back to Standard.

Cloud annual

Yes! You'll enter a 30-day trial period, during which a pro-rated quote will be sent for the remainder of the annual term, should you decide to move forward.

Please note that financially-backed SLAs won't be supported during the Cloud Premium trial period.

Your Marketplace apps won’t be affected by the Cloud Premium plan – all cloud apps will function the same on both Cloud Standard and Cloud Premium plans of our products.

If you have experienced an SLA breach within a particular calendar month, you must make a request for service credit within fifteen (15) days after the end of the calendar month by filing a ticket with our Technical Support team.

For more information please visit our Cloud Premium SLA Terms and Conditions.

To learn more about what features set Cloud Premium apart from Cloud Standard at the product level, reference the links below:

• Jira Cloud Premium
• Jira Service Management Cloud Premium
• Confluence Cloud Premium
• Bitbucket Cloud Premium

If you have additional questions, please contact our Technical Support team.

Yes. Please see the Atlassian Customer Agreement which includes enhanced terms of Premium editions of Jira, Jira Service Management, and Confluence.

For more information about our financially-backed SLA for Cloud Premium, please visit the Atlassian Service Level Agreement page.

For enterprises with ever-growing collaboration, security, and governance needs, Atlassian’s Cloud Enterprise plan offers the most advanced capabilities for flagship products – Jira, Confluence, Jira Service Management, and Trello in the cloud, enabling unmatched scale & performance (multiple instances up to 150, 99.95% SLA), centralized administration & governance (billing, release tracks), enterprise-grade security (data residency, SAML SSO), and ease of extensibility & support (Forge, dedicated support).

To learn more about how Jira Cloud Enterprise differs from Jira Cloud Standard and Jira Cloud Premium, see Explore Jira Cloud Plans. For Confluence, see Learn about Confluence Plans.

Cloud Enterprise is available for Jira, Jira Service Management, and Confluence. Refer to the product pages below for complete pricing details.

• Jira Cloud Enterprise Pricing
• Jira Service Management Cloud Enterprise Pricing
• Confluence Cloud Enterprise Pricing

Yes, an Atlassian Guard Standard subscription is included in Cloud Enterprise, at no extra cost.

Cloud Enterprise comes with the highest level of cloud support available across Jira, Confluence, and Jira Service Management from a dedicated team of Customer Success Managers. This is equivalent to Premier Support for self-managed licenses.

Key features include:

• 24/7 coverage
• 30-min response time for L1
• Dedicated Senior Support Team
• Phone Support
• Dev Escalation Priority
• Proactive Health Checks
• Up to 3 designated contacts

Yes. If you're moving from an existing Cloud Standard or Cloud Premium subscription to Cloud Enterprise, we will credit the value of the unused maintenance term toward the Cloud Enterprise purchase.

With release tracks, admins can batch cloud release updates and better control how and when changes roll out to their Atlassian production environment. Admins can choose between “continuous” and “bundled” updates, whereby the latter allows them to delay updates (up to 2 weeks in Premium) and gives admins the opportunity to review documentation for upcoming changes before they launch to better prepare their business. 

Sandboxes provide admins the means to preview, try out, test, and develop integrations in an isolated and safe cloud environment to verify compatibility and control the rollout of new features to their end-users. 

See Cloud Enterprise for complete details.

The Cloud Free plan is available for up to 10 users (Jira and Confluence) and 3 agents (Jira Service Management), 2GB of storage, Community Support, and no audit logs. Jira and Confluence also have permission restrictions and will not include anonymous access in the Cloud Free plan.

Please note: We only offer Cloud Free products as monthly subscriptions. To add a Cloud Free product to an existing paid annual subscription, the subscription must be moved to monthly billing.

If you're currently on a Free plan, you can upgrade to Standard or Premium at any time via the Manage Subscriptions page of your cloud site.

Once you upgrade, you'll enter a free trial period. Moving from Cloud Free to Cloud Standard will give you a 14-day trial period; Moving from Cloud Free to Cloud Premium will give you a 30-day trial period. After the trial period, the Cloud Standard or Cloud Premium plan will appear on your monthly renewal unless canceled. 

Please note: You will have to upgrade before you are able to change your subscription from monthly to annual.

Our Free plan allows us to cater to smaller teams who need a platform that will grow alongside them and offer a no-cost way to explore Atlassian’s suite of cloud products. The Free plan is available for up to 10 users (Jira and Confluence) and 3 agents (Jira Service Management), 2GB of storage, Community Support, and no audit logs. Jira and Confluence also have permission restrictions and will not include anonymous access in the Free plan.

The Standard plan offers full product functionality for teams up to 10,000 and includes 250 GB of storage, 9x5 Standard Support, audit logs, and more.

The Premium plan for Jira, Jira Service Management Cloud, and Confluence Cloud provide more robust functionality for customers than the Cloud Standard plan offers today. The Cloud Premium plan includes new product-level features, as well as a financially backed 99.9% availability SLA, unlimited storage, and 24/7 Premium support with 1 hour response times for critical issues.

Please note: Cloud Free products are only available as monthly subscriptions. To add a Cloud Free product to an existing paid annual subscription, the subscription must be moved to monthly billing.

When upgrading to a paid plan, it may take up to 30 days for the daily Jira email limit to be lifted. If you're on a Standard, Premium or Enterprise plan trial, or have recently upgraded to a paid plan and need to increase your daily email limit, contact our support team.

If a Free site is dormant for 3 months, we will suspend the site. If after 6 months, the site remains inactive, we will delete the site.

If your site has been deactivated due to inactivity, contact us to request reactivation.

If your Cloud Free user-level exceeds the free limit (10 users for Jira and Confluence; 3 Agents in Jira Service Management), we will alert the billing and technical contacts on file via email notifying them that the account will be upgraded to Cloud Standard after 7 days unless the excess users are removed. 

After 7 days, the Cloud Free site will be upgraded to Cloud Standard if the user level remains the same. 

Yes, we offer a number of incentives for migrating customers:

• Cloud migration trials - Explore Cloud features and test run your migration for an extended time. Unlike a 7-day Cloud trial, Cloud migration trials last the duration of your Server maintenance or Data Center subscription.
• Step-up credits - To help eliminate double payment when migrating to Cloud, we are offering qualified customers a credit equal to the pro-rated value of unused server or Data Center maintenance contracts.
• Dual licensing - To support the transition period for customers migrating to Cloud, we will extend qualifying customers’ server maintenance or Data Center subscription for up to 1 year at a 100% discount so they are able to run self-managed and Cloud products in parallel.

Yes, we provide free migration trials that match the length of your remaining self-managed maintenance (up to 12 months) to help you evaluate and migrate to Cloud over time—without disrupting your teams.

Cloud migration trials match your current server or Data Center user tier, and allow you to try both Standard and Premium Cloud plans for the length of your remaining self-managed billing cycle. Cloud migration trials are available for Jira, Confluence, and Jira Service Management.

To get started, claim your free trial here.

Yes, we provide free support from our dedicated migration specialists to ensure your move to the cloud is successful. To learn more about our migration support offerings, including weekend support, enterprise migration assistance, and when to consider using a Solution Partner, click here.

Refunds for cloud are only available within the first paid month after the trial period for monthly subscriptions and within 30 days of payment for annual subscriptions. After these periods, we cannot offer refunds.

To cancel your trial/subscription for cloud, please follow the instructions below:

• Log in to my.atlassian.com. Select Atlassian Cloud from the list of products/subscriptions.
• Click Cancel Subscription, or Cancel Trial to request the cancellation of your account.

The cloud subscription will be terminated at the end of the current billing cycle and your credit card will not be charged again. No credit is offered for canceling an account prior to the end of a billing cycle.

Please contact us to request a refund during the first month of paid service (following a trial) or within 30 days of payment for an annual subscription.

Please contact us to request a refund during the first month of paid service (following a trial) or within 30 days of payment for an annual subscription.

If your purchase is within our 30-day refund window, we would be happy to provide a refund or credit to switch platforms (from cloud to Data Center, or vice versa) or purchase a new product. Orders that fall outside of the refund window will not be credited toward a new purchase.

If you’re a current server or Data Center customer and are interested in migrating at least 1,001+ users to cloud, please see the Cloud Migration Discount FAQ to learn more about limited-time incentives to help you migrate.

If you'd like to cancel your cloud subscription, please have the billing or technical contact on file log into my.atlassian.com. Once logged in, they will select the subscription in question, which will open a drop-down menu. Select Cancel Subscription. 

This will prevent any future renewals from being processed. Your site will remain accessible until 15 days past the end of your current subscription period, at which point the cancellation will take effect.

The data will be deleted 14 days (for trial sites) or 60 days (for paid subscription sites) after cancellation. Your site data cannot be recovered after it's deleted. 

Please see our Data Storage FAQ for more information.

Atlassian offers full refunds within the first 30 days after payment is received. Please contact our Customer Advocate team for any questions regarding unclaimed Atlassian Cloud sites.

Use of cloud is governed under the Atlassian Customer Agreement and Product-Specific Terms.

For more information about our financially-backed SLA for Cloud Premium, please visit the Atlassian Service Level Agreement page.

Within Atlassian's current price structure, we're unable to make any changes to the Cloud Terms of Service. If you consider our pricing model and the costs of creating and managing individual agreements with each of our customers, you can begin to understand our position.

Maintaining standard Terms of Service with all of our customers allows us to focus our resources on meeting our obligations under these agreements. Do keep in mind of course that our Terms of Service have been very carefully authored to be fair to both you and us.