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Customer Agreement

Marketplace Partner Agreement - Summary of Changes

Effective December 3, 2024

We’re updating the terms that apply to your use of the Atlassian Marketplace to remove references to Server Apps, clarify rules around partner communications and post-Security Incident obligations, and add information about Marketplace Partner disputes. For more information, please read the full Atlassian Marketplace Partner Agreement.

Highlights from the update:

  • Removing references to Server Apps. For more information about our end of support for Server products, please see this announcement.

  • Clarifying rules for contacting Atlassian partners and developer obligations in event of a Security Incident.

  • Introducing information about resolving disputes with other Marketplace Partners.

Frequently Asked Questions

When will the new terms take effect for me? Copy link to heading Copied! Show +
  

The new terms go into effect on December 3, 2024 for new Marketplace Partners. For existing Marketplace Partners, the new terms will take effect on January 3, 2025. If you do not agree to any of the changes, your sole remedy is to terminate this Agreement prior to the date on which the changes are to take effect by (i) providing written notice to Atlassian and (ii) retiring all of your Marketplace Apps.
What is the Atlassian Marketplace Partner Agreement? Copy link to heading Copied! Show +
  

This is the agreement between Atlassian and third party individuals, Marketplace Partners or companies that list Apps in Atlassian’s Marketplace. It governs the amount that Marketplace Partners get paid and when, their obligations to Marketplace Users (such as security, provision of legal terms to users, and so on), and other rules of the road for listing Apps.
Where can I find these Terms? Copy link to heading Copied! Show +
  

The new terms, effective December 3, 2024 can be found here. An archive of the previous terms can be found here.
Why are they being updated? Copy link to heading Copied! Show +
  

The point of this refresh is to (1) clean up outdated references to Server Apps, (2) resolve ambiguity about contacting partners and the Security Incident response process, and (3) provide more detailed information about resolving disputes with other Marketplace Partners.
What are the major changes? Copy link to heading Copied! Show +
  

See Highlights from the update above.
Where should Marketplace Partners go to ask questions about the new terms? Copy link to heading Copied! Show +
  

Please visit Developer and Marketplace Support to open a ticket.