Unlock High-Velocity Teams: The Total Economic Impact of Jira Service Management
Transform service delivery with collaboration and AI
Step confidently into the next age of service management. Learn how Atlassian connects teams on one platform to improve collaboration, visibility, and flow of work - with the latest AI capabilities - at a fraction of legacy ITSM solution costs.
275%
return on investment
$9.5M
total benefits
$2.3M
savings by retiring previous solutions
*over a three-year period.
Deliver exceptional experiences at scale
Learn what it means to work at high-velocity with Jira Service Management.
AI in Jira Service Management leads to…
More productive agents
IT help desk agents see a 30% improvement in ticket handling efficiency thanks to AI summarization, triage, and routing. 30% of IT requests are deflected entirely with the virtual service agent.
Better employee experiences
Make it easy for users to get help - wherever they work. Smart knowledge and self-service capabilities mean end users save an average of 25 minutes per submitted request.
Streamlined change approvals
Cut the CAB meeting short. With Dev and IT together on the Atlassian platform, IT operations teams approve change requests 35% faster thanks to better risk assessment, routing, and recommendations.
Improved incident response
Resolve, learn from, and prevent disruptions to service with AIOps. When every second counts, Jira Service Management saves IT Operations nearly an hour per incident.
dynamic study
Get the full results
Ready to dive into the details? Check out the full study to learn how customers operated before and after adopting Jira Service Management, the quantifiable benefits experienced, and the takeaways for your organization.
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AI in Jira Service Management
Learn how the implementation of the virtual service agent in Jira Service Management and the use of Atlassian Intelligence features can significantly accelerate productivity and process improvements across your organization.
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Share the highlights with your team
Send this blog to colleagues and leaders for a recap of the must-know stats and benefits of Jira Service Management in this report.