Service management that scales

Use our pricing calculator at the top of this page to determine the price of your subscription. Simply enter how many users you have and choose a billing cycle (annual or monthly).

Our detailed cloud pricing tables include price ranges for our Standard or Premium plans on our purchasing and licensing site. Contact our sales team for Enterprise pricing, available only for annual subscriptions.

You can pay monthly subscriptions by credit card (MasterCard, Visa, or American Express) or PayPal.

For annual subscriptions, you can pay by credit card, bank transfer, or check.

Our Free plan lets you try Jira Service Management for up to three agents with 2GB of storage and Community Support.

If you'd like to add more than three agents or get access to more support and storage, you can sign up for a 7-day free trial of our Standard or Premium plan. If you’re on the Free plan and exceed the user limit, we’ll automatically upgrade you to a 7-day free trial of the Standard plan. Cancel any time, no payment information required.

If seven days isn’t enough, let us know. We offer an extension to a maximum of 30 days for our free trials.

We offer annual subscriptions for JSM. For these subscriptions, we’ll bill you for the tier most closely matching your user count. Depending on the number of users purchased, annual subscriptions may be a better value.

To purchase JSM as an annual subscription, start a free 7-day trial. Then, follow these instructions.

If you're unsatisfied with any Atlassian Cloud product or service, we offer a refund. Monthly subscriptions are eligible for a refund within your first paid month and after your trial period ends. Annual subscriptions are eligible for a refund within 30 days of payment. See how to request a refund.

In Jira Service Management, an agent is defined as a user who can work on tickets and communicate directly with your customers. Agents can:

• View the portal, queues, reports, and SLA metrics within a service project
• View, add, edit, and delete customer-facing and internal comments on issues
• Add customers to a service project
• View, create, and manage content in the knowledge base
• Manage customers and organizations

Jira users who aren’t licensed as agents in JSM will still be able to perform some actions in a ticket, like:

• Helping diagnose issues through internal comments with agents
• Watching tickets and receive notifications for updates

A customer is anyone who creates requests through the customer portal or by email. Customers can:

• Create, comment on, and track requests through the customer portal
• Create and comment on requests via email
• Add comments and attachment to requests
• Add other participants to their own requests

For monthly subscriptions, we’ll charge you for the following month’s subscription based on the exact number of Jira Service Management users you have. Add and remove agents as your team changes.

For annual subscriptions, we’ll charge you for the tier that most closely matches your user count. Depending on the number of users purchased, annual subscriptions may be a better value.

See monthly and annual tiers for our Standard or Premium plan.

Customers are free and don’t require a JSM license. Anyone can create a service request, and you'll never be limited to how many customers can access JSM.

You don’t need to have the same number of Jira Software and JSM licenses. You can select and pay for what you need with each product.

Still have questions on how roles and licensing work? Learn more.

Important notice: We've ended sales for new server licenses and will end support for server on Feb 15, 2024, PT. We’re continuing investment in Data Center with several key improvements. Learn what this means for you.

Our cloud products provide a complete SaaS solution, ready-made for all Atlassian customers. With cloud, we do the heavy lifting for you by providing built-in platform security and compliance, quick and simple set up, and financially backed SLAs for uptime and performance. Cloud comes with the added benefit of continuous innovation so your end-users will always have the latest and greatest features and functionality.

Our Data Center (or, “self-managed”) products enable you the flexibility to deploy on an infrastructure of your choice. You’ll have control over data management, security and compliance, when you upgrade, and how you manage uptime and performance.

Learn more about the differences, or take our assessment to see which option best meets your organization’s needs.

You can enable SAML single sign-on and other enhanced security features (like enforced 2-step verification, password policies, and user provisioning) with a subscription to Atlassian Access.

Atlassian Access gives you one place to manage users and enforce security policies across all your Atlassian Cloud products including Jira, Confluence, and Bitbucket.

With a subscription to Atlassian Access, you can connect Jira Service Management directly to your Active Directory to automate the user provisioning process.

Jira Service Management Premium helps teams confidently scale their IT and operations by offering unlimited storage, a financially-backed 99.9% uptime SLA, advanced incident management capability, and 24/7 Premium Support with a 1-hour response time for critical issues.

If you have concerns about downtime or service interruptions, are looking to scale JSM to support your org and customers, or have a globally distributed team that relies on Atlassian products as mission-critical for success, consider Premium.

Jira Service Management Premium lets teams confidently scale with automation, a 99.9% uptime SLA, Premium Support, asset and configuration management, AI-powered service and operations, a virtual agent, and more.

For security-conscious organizations that need more visibility and flexible controls in Atlassian cloud, Atlassian Guard Standard helps secure and manage users. You can automate manual processes and introduce security guardrails to reduce risk and free up time.

For highly complex or regulated organizations with needs that go beyond centralized visibility and proactive controls, Atlassian Guard Premium offers the granularity to classify your organization’s data, alerts you of anomalous activity, and helps you investigate potential threats across Atlassian cloud.

When you layer an Atlassian Guard plan on top of your Jira Service Management Premium plan, you’ll get an enterprise-grade solution that lets you scale and secure Atlassian cloud content and users across your entire organization.

Jira Service Management is Atlassian’s service management solution for all teams, giving them everything they need for:

• Service request management
• Incident management
• Problem management
• Change management
• Asset and service configuration management
• Knowledge management
• Enterprise Service Management (ESM)

Jira Software is built specifically for software teams. Jira Software combines powerful developer tool integrations with the most important features and functionality required for great agile software development.

Jira Work Management is a simplified project management tool for customers looking to extend the power of Jira to their organization.