Published November, 2019 in Request Management
Expanding service management beyond IT
To support this growing discipline of enterprise service management (ESM), we’ve introduced new templates and workflows in Jira Service Management that are purpose-built for business teams in HR, legal, and facilities.
HR and facilities teams can now leverage Jira Service Management to more easily manage tasks like employee onboarding and fielding maintenance requests, and legal teams can shift from manually chasing down signatures to working collaboratively with an automated digital workflow.
Use HR templates to orchestrate common employee tasks
Help new employees be productive from day one with a coordinated approach to onboarding by bringing conversations, tasks, and approvals into Jira Service Management.
If you're using a team-managed project, drag and drop fields to suit your own employee onboarding, or use our company-managed project.
Access all the HR requests from one unified portal
For an easier project setup and configuration experience, check out team-managed projects in Jira Service Management. To learn more about team-managed projects, click here.
Templates for facilities teams
Facilities teams can provide service by ensuring employees have one central place to report maintenance issues and request room bookings.
Easily request a room booking or report required maintenance
Employees can request a range of services from facilities through a service desk anyone can set up in minutes
Templates for legal teams
Legal teams now have an array of templates to choose from to automate manual work.
Automate contract duties with a legal template
Use the pre-defined workflows to get you started
Automate the trivial tasks with an already set-up workflow that’s easily modifiable.
Bring all your service desks together in one portal
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