AI in service management: new data separates hype vs reality

AI is reshaping the world of work. Is your team ready? Cut through the hype and discover how AI can revolutionize your team's efficiency and customer satisfaction. Join us for a panel discussion on the actionable insights from our State of AI in Service Management Report 2024. You’ll hear from Atlassian customer Thumbtack about their successful AI implementation and from Atlassian product experts about the future of AI-powered service management.

The buzz around AI is undeniable, but how is it truly impacting service management teams? According to our State of AI in Service Management report, 88% of organizations are already using AI. Teams are seeing the impact of AI on improved decision-making, enhanced customer experiences, and increased workforce efficiency. But while most companies are well-aware of the growing value and necessity, they also have hesitations—72% expressed worries about AI tool security, while other concerns include the need for upskilling, or measuring ROI.

Join the discussion with Atlassian Product Managers for AI and Jira Service Management, and Atlassian customer and industry leader, Thumbtack, to learn:

  • How Thumbtack successfully harnessed AI to streamline their service operations and save a remarkable 180 hours per month! You’ll hear about their journey and gain practical insights to apply to your own organization
  • Data-backed insights from the report on how to use AI to improve customer satisfaction, make data-driven decisions, and boost efficiency
  • How to address the real challenges you may face in AI adoption, from data privacy concerns to the need for upskilling
  • Atlassian’s vision for the future of AI-powered service management and it’s ability to drive real business value

AI is no longer a futuristic concept; it’s a present-day reality. Don’t get left behind! Whether you're just starting your AI journey or looking to optimize your existing initiatives, this webinar will provide actionable insights to help you navigate the evolving landscape of AI in service management. 

发言人

Chris Bocage

Director, IT Operations - Thumbtack

Aradhana Arora 的公司总部位于澳大利亚墨尔本，她是 Atlassian 解决方案加速团队的首席解决方案战略师。她与亚太地区的全球联盟合作伙伴以及解决方案合作伙伴携手合作，建立并增强他们的 JSM (Jira Service Management) 实践和能力。她的职责包括让合作伙伴能够通过 JSM 共同销售和共同交付 Atlassian 的 ESM（企业服务管理）解决方案，从而加速渠道销售和解决方案战略。

Jensen Fleming

Product Manager, Atlassian

Jensen 是 Atlassian 的对话式人工智能方案（包括 Rovo 聊天和 Rovo 支持人员）的产品负责人。Jensen 专注于开发新产品和增强现有产品，毫无疑问，他以客户为中心，集成了 Atlassian 产品和聊天工具来解决客户问题，并提高用户体验的生产力和效率。

Jennifer Fish

Senior Technical Product Marketing Manager, ITSM

Aradhana Arora 的公司总部位于澳大利亚墨尔本，她是 Atlassian 解决方案加速团队的首席解决方案战略师。她与亚太地区的全球联盟合作伙伴以及解决方案合作伙伴携手合作，建立并增强他们的 JSM (Jira Service Management) 实践和能力。她的职责包括让合作伙伴能够通过 JSM 共同销售和共同交付 Atlassian 的 ESM（企业服务管理）解决方案，从而加速渠道销售和解决方案战略。

Phil Oye

Senior Group Product Manager

Aradhana Arora 的公司总部位于澳大利亚墨尔本，她是 Atlassian 解决方案加速团队的首席解决方案战略师。她与亚太地区的全球联盟合作伙伴以及解决方案合作伙伴携手合作，建立并增强他们的 JSM (Jira Service Management) 实践和能力。她的职责包括让合作伙伴能够通过 JSM 共同销售和共同交付 Atlassian 的 ESM（企业服务管理）解决方案，从而加速渠道销售和解决方案战略。