The NRMA’s journey towards high-velocity ITSM
Legacy ITSM solutions are overly complex, expensive, and outdated. Join this fireside chat with Andy McCarthy, General Manager, Technology Engineering, the NRMA to learn why they switched to the modern Jira Service Management solution to respond quickly to Members in their time of need and enable frontline workers with innovative technology to help them deliver exceptional service.
In the current AI-driven world, traditional service management vendors are finding it challenging to keep up. Their costly, complex, and outdated solutions lead to siloes and bottlenecks that hinder customer progress.
Jira Service Management aims to eliminate these ineffective service management practices by enabling high-velocity service management through a modern, AI-powered ITSM solution.
Join our fire-side chat with Andy McCarthy, General Manager, Technology Engineering, NRMA and Zoe Ghani, Head of Product Management, Enterprise Growth and Monetisation (ITSM) at Atlassian on the evolution of their service management approach and their journey towards high-velocity ITSM with Jira Service Management.
Hear from Andy McCarthy on why the NRMA switched from a legacy ITSM solution to Jira Service Management to provide better service by helping their organisation:
- Quickly respond to members their time of need
- Drive collaboration and dialogue between groups/teams
- Enable frontline workers with mobile tools
If you’re not able to attend, feel free to register and we’ll send you a recording right after the session.
发言人
Andy McCarthy
General Manager, Technology Engineering, NRMA
Andy McCarthy currently heads the Group Engineering team at the NRMA. With over 17 years of experience at the helm of large multi-product teams driving complex enterprise-level projects at scale, Andy is a senior leader with a robust financial and commercial background and expertise covering internal workplace, retail endpoint technologies, and consumer-led digital product delivery.
Driving agile methodologies, automation, and continuous delivery, particularly in the realm of multi-cloud and on-premise security-hardened solutions, Andy has led transformations at both NRMA and Vodafone, shifting away from traditional approaches and towards agile, instilling customer centricity empowered by cutting-edge technologies.
Zoe Ghani
Head of Product, Monetisation and Enterprise Growth (ITSM), Atlassian
居住在澳大利亚悉尼的 Zoe Ghani 目前在 Atlassian 担任产品、货币化和企业发展 (ITSM) 主管一职。担任此职的她与内部团队、客户以及合作伙伴积极合作，通过稳健的战略性产品计划来创造巨大价值。
Zoe 以前在 THE ICONIC 担任首席技术官兼首席产品官，领导下属打造一流的电子商务体验。在整个职业生涯中，她在为 Yahoo! 创造跨媒体、电子商务以及社交和社区平台的 B2C 产品方面发挥关键作用，彻底改变了吸引用户参与的做法。
Zoe 取得的成就包括：获得荣誉理学博士学位，以及出版小说《Pomegranate & Fig》。此外，作为联合国难民署驻澳大利亚的大使，她一直为重要的人道主义事业提供支持。她在职业生涯中赢得无数荣誉，例如获得 WestWords 写作奖，以及入围 2018 年的 Richell 奖，这些殊荣旨在表彰她对数字战略、产品管理和社会影响力的创新贡献，也使她成为澳大利亚科技行业的杰出人物。
