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Simplified contractual terms and resources for customers, partners, and developers

Have a question? Please review the Frequently Asked Questions below.

Frequently Asked Questions

We created this FAQ to answer some of the most common questions customers ask about our Atlassian Customer Agreement.

These FAQs are for informational purposes only and do not create any contractual commitments. The responsibilities and liabilities of Atlassian towards its customers are governed by the relevant agreements between Atlassian and its customers, and these FAQs are not part of, nor do they modify, any agreement between Atlassian and its customers. 

Preise und Rabatte

How do I provide legal notices to Atlassian? Copy link to heading Copied! Anzeigen
  

For how to pay Atlassian, please see here. Purchase orders are addressed in an FAQ below.

For Atlassian Support, please go here.  This includes technical support, as well as pricing, billing and licensing support (including if you wish to terminate your subscription or exercise your refund right).

For reporting copyright and trademark violations, please follow the process set out here.

For subpoenas and other law enforcement orders, please follow the process set out here.

For supplier queries, please go here.

For claims of breach of the Atlassian Customer Agreement by Atlassian, infringement of IP or termination for cause, please provide physical notice to:  Atlassian, 350 Bush St, Floor 13, San Francisco, CA 94104, Attention: General Counsel.

For other notices under the Atlassian Customer Agreement not discussed above, please use customer-notices@atlassian.com.

Wie viel kosten Produkte von Atlassian? Copy link to heading Copied! Anzeigen

Aktuelle Preisinformationen sind auf unseren Produktseiten jederzeit verfügbar:

Um eine Vorstellung davon zu bekommen, wie hoch deine monatlichen oder jährlichen Cloud-Kosten wären, sieh dir unseren Cloud-Rechner an.

Für bestehende Data-Center-Kunden, die an einer Migration in die Cloud interessiert sind, haben wir einen personalisierten Rechner erstellt, der dir eine Kostenübersicht auf Grundlage deiner Data-Center-Produkte bietet.

* We know that our customers care about AI and Atlassian Intelligence. So, we want to make it clear that we updated the Atlassian Intelligence terms to match the drafting style and defined terms of our Atlassian Customer Agreement. We have not changed the ways we use customer inputs or outputs of Atlassian Intelligence as described in our Trust Center.

Welche Trainingslösungen sind verfügbar? Copy link to heading Copied! Anzeigen

Atlassian bietet von einem Trainer geleitete Kurse für Jira, Confluence und Entwicklungstools an. Alle Kurse finden in unserem virtuellen Klassenzimmer (über WebEx) privat oder öffentlich statt. Weitere Informationen findest du auf der Seite Training.

Bietet Atlassian Rabatte an? Copy link to heading Copied! Anzeigen

Unsere Cloud-Tarife sind zunächst für bis zu 10 Benutzer/3 Agenten kostenlos und lassen sich danach an die Teamgröße anpassen. Die Cloud Standard- und Premium-Tarife können jederzeit kostenlos getestet werden.

Wir bieten Sonderpreise für registrierte gemeinnützige Organisationen, Studenten und Dozenten, akademische Einrichtungen, Open-Source-Projekte und zertifizierte Atlassian-Partner. Details hierzu findest du weiter unten.

Erhalten gemeinnützige Organisationen Sonderpreise? Copy link to heading Copied! Anzeigen

The Atlassian Customer Agreement will govern any apps that are published by Atlassian as a vendor in the Atlassian Marketplace (see here for a list of apps by Atlassian). However, the Atlassian Customer Agreement does not apply to any other apps, which would be considered third-party products under the Atlassian Customer Agreement and governed by the terms of the customer’s agreement with the applicable third-party provider.

Please see Marketplace Apps - Cloud Trust for more information regarding the third-party apps available on the Atlassian Marketplace.

Section references: Sections 1, 7.2, and 21

How does Atlassian determine who qualifies for nonprofit, academic, and classroom discounts? Copy link to heading Copied! Anzeigen

Yes, the Atlassian Customer Agreement will govern a customer’s use of the Atlassian products even if they have purchased through a channel partner. The Atlassian Customer Agreement will not apply to any services provided by the partner.

Section reference: Section 10.1(b)

Gibt es Ermäßigungen für Hochschuleinrichtungen? Copy link to heading Copied! Anzeigen

The use of Atlassian Intelligence is covered by the Atlassian Customer Agreement and the AI Terms displayed in the Product-Specific Terms. For more information on Atlassian Intelligence, visit the Trust Center.

Section reference: Section 21

Gibt es Ermäßigungen für Behörden? Copy link to heading Copied! Anzeigen

Atlassian customers may subscribe at the form linked here to receive notifications from Atlassian about updates to Atlassian Sub-processors and the following legal terms and policies:

  • Atlassian Customer Agreement
  • Product-Specific Terms
  • Data Processing Addendum
  • Acceptable Use Policy
  • Privacy Policy
  • Security Measures
  • Advisory Services Policy
  • Guidelines for Reporting Copyright and Trademark Violations
  • Third-Party Code Policy
  • Service Level Agreement
  • Government Amendment (notice will only be sent to affected customers, as designated by our systems)
  • Atlassian’s use of inputs and outputs in connection with Atlassian Intelligence as described in the Atlassian Trust Center

Section reference: Section 20.5(c)

Erhalten Open-Source-Projekte Sonderpreise? Copy link to heading Copied! Anzeigen

The Data Processing Addendum forms a part of the Atlassian Customer Agreement (and doesn’t need to be signed separately).

Section references: Sections 2.3 and 21

Gibt es Ermäßigungen für Studenten und Dozenten? Copy link to heading Copied! Anzeigen

Atlassian provides support for the products purchased under the Atlassian Customer Agreement, as further described here.

Atlassian also provides advisory services so customers can get a better understanding of their Atlassian footprint and help them optimize their use of Atlassian products, though Atlassian does not provide hands-on-keyboard professional services. The advisory services offering is further described here and in our Advisory Services Policy.

Section references: Sections 8 and 21

Gibt es Ermäßigungen für Vertriebspartner? Copy link to heading Copied! Anzeigen

The definition of users is purposely broad to include employees of affiliates, third-party contractors, partners, etc.

Section references: Sections 3 and 21

Wie überprüft Atlassian den Anspruch auf vergünstigte Lizenzen und gewährt diese? Copy link to heading Copied! Anzeigen

Atlassian überprüft in Zusammenarbeit mit Percent, ob gemeinnützige Organisationen, Studierende, Lehrkräfte und akademische Einrichtungen in Frage kommen, entscheidet jedoch nach eigenem Ermessen über die Voraussetzungen für ermäßigte Lizenzen. Wir behalten uns das Recht vor, den Antrag einer Einzelperson oder Organisation auf eine ermäßigte Lizenz jederzeit und aus beliebigem Grund zu bewilligen oder abzulehnen oder eine aktive ermäßigte Lizenz zu entziehen und unsere Richtlinien für die Eignung von Community-, Academic-, Classroom- und Open-Source-Lizenzen jederzeit zu ergänzen oder zu ändern.

Unter normalen Umständen erhältst du innerhalb eines Werktages eine Antwort auf deine Community-, Academic-, Classroom- und Open-Source-Bewerbung.

Bietet Atlassian Anreize oder Rabatte für die Migration von Server zu Data Center oder Cloud? Copy link to heading Copied! Anzeigen

Ja, wir bieten Kunden mit Migrationsplänen eine Reihe von Anreizen.

  • Testversionen für die Cloud-Migration – Entdecke Cloud-Features und teste deine Migration für einen längeren Zeitraum. Im Gegensatz zur 7-tägigen Cloud-Testversion kannst du die Testversion für die Cloud-Migration die gesamte verbleibende Dauer deines Data-Center-Abonnements nutzen. Du nutzt immer noch Server? Wir bieten kostenlose 60-Tage-Testversion für die Cloud-Migration für Server-Kunden mit abgelaufener Wartung an.
  • Zusätzliche Gutschriften – Um doppelte Zahlungen bei der Migration zu Cloud zu vermeiden, bieten wir berechtigten Kunden eine Gutschrift, die dem anteiligen Wert ungenutzter Data-Center-Abonnements entspricht.
  • Duale Lizenzierung – Um zur Cloud migrierende Data-Center-Kunden während der Übergangsphase zu unterstützen, verlängern wir das Abonnement qualifizierter Kunden um bis zu ein Jahr mit einem Rabatt von 100 %, sodass sie Data-Center- und Cloud-Produkte parallel nutzen können.

Du nutzt immer noch Server? Weitere Informationen zur vollständigen Zeitleiste der Änderungen und zu den nächsten Schritten deines Unternehmens findest du auf unserer Informationsseite zum Ende des Supports für Server.

A purchase order number is required for me to pay my invoice. Where can I send my purchase order number? Copy link to heading Copied! Anzeigen
  

Please send any required purchase order numbers to accountsreceivable@atlassian.com. Please see How to Pay for more information regarding payment for your Atlassian products.

My customers are users of some of my Atlassian products. Where can I find information regarding these users of my Atlassian products? Copy link to heading Copied! Anzeigen
  

This topic is covered in detail in our product-specific pages in our Documentation. Specifically, please see What are project roles in Jira Service Management? for more information regarding service desk customers in Jira Service Management and Share your instance externally with anonymous access for information on how to share content with people who don’t have licensed access to your Confluence instance. Other products may also permit for different user types, as detailed in the Documentation.

Where can I find more information regarding Atlassian instances and organizations? Copy link to heading Copied! Anzeigen
  

The Atlassian Customer Agreement allows a customer to install up to one production instance of each Software Product included in an Order on systems owned or operated by customer or its users. This topic is also covered in the Product-Specific Terms for Atlassian Pty Ltd Products. Additionally, please see Learn about Atlassian Organizations for more information regarding Atlassian instances and organizations.

Section reference: Section 5.3

How does the combination of Jira Software and Jira Work Managment into Jira affect the Atlassian Service Level Agreement? Copy link to heading Copied! Anzeigen
  

Jira Software and Jira Work Management are now “Jira.”

For Atlassian’s Service Level Agreement, the “Covered Experiences” for Jira Software, Jira Work Management and Jira are identical, meaning that customers with subscriptions to any of these products receive the same coverage under the updated version of the Service Level Agreement as they would have under the prior version.

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