AI in service management: new data separates hype vs reality
AI is reshaping the world of work. Is your team ready? Cut through the hype and discover how AI can revolutionize your team's efficiency and customer satisfaction. Join us for a panel discussion on the actionable insights from our State of AI in Service Management Report 2024. You’ll hear from Atlassian customer Thumbtack about their successful AI implementation and from Atlassian product experts about the future of AI-powered service management.
The buzz around AI is undeniable, but how is it truly impacting service management teams? According to our State of AI in Service Management report, 88% of organizations are already using AI. Teams are seeing the impact of AI on improved decision-making, enhanced customer experiences, and increased workforce efficiency. But while most companies are well-aware of the growing value and necessity, they also have hesitations—72% expressed worries about AI tool security, while other concerns include the need for upskilling, or measuring ROI.
Join the discussion with Atlassian Product Managers for AI and Jira Service Management, and Atlassian customer and industry leader, Thumbtack, to learn:
- How Thumbtack successfully harnessed AI to streamline their service operations and save a remarkable 180 hours per month! You’ll hear about their journey and gain practical insights to apply to your own organization
- Data-backed insights from the report on how to use AI to improve customer satisfaction, make data-driven decisions, and boost efficiency
- How to address the real challenges you may face in AI adoption, from data privacy concerns to the need for upskilling
- Atlassian’s vision for the future of AI-powered service management and it’s ability to drive real business value
AI is no longer a futuristic concept; it’s a present-day reality. Don’t get left behind! Whether you're just starting your AI journey or looking to optimize your existing initiatives, this webinar will provide actionable insights to help you navigate the evolving landscape of AI in service management.
Oradores
Chris Bocage
Director, IT Operations - Thumbtack
Aradhana Arora, que reside en Melbourne (Australia), es estratega principal de soluciones del equipo de aceleración de soluciones de Atlassian. Colabora con partners de alianza global y partners de solución en la región de Asia-Pacífico para establecer y mejorar sus prácticas y capacidades de Jira Service Management (JSM). Su rol consiste en acelerar la estrategia de ventas y soluciones del canal al permitir a los partners vender y ofrecer conjuntamente la solución de gestión de servicios empresariales (ESM) de Atlassian a través de JSM.
Jensen Fleming
Product Manager, Atlassian
Jensen es líder de producto de las iniciativas de IA conversacional de Atlassian, donde se incluye Rovo Chat y Rovo Agents. Con el principal objetivo de desarrollar nuevos productos y mejorar los existentes, Jensen se centra directamente en el cliente e integra los productos y las herramientas de chat de Atlassian para solucionar los problemas de los clientes y aumentar la productividad y la eficiencia en toda la experiencia de usuario.
Jennifer Fish
Senior Technical Product Marketing Manager, ITSM
Aradhana Arora, que reside en Melbourne (Australia), es estratega principal de soluciones del equipo de aceleración de soluciones de Atlassian. Colabora con partners de alianza global y partners de solución en la región de Asia-Pacífico para establecer y mejorar sus prácticas y capacidades de Jira Service Management (JSM). Su rol consiste en acelerar la estrategia de ventas y soluciones del canal al permitir a los partners vender y ofrecer conjuntamente la solución de gestión de servicios empresariales (ESM) de Atlassian a través de JSM.
Phil Oye
Senior Group Product Manager
Aradhana Arora, que reside en Melbourne (Australia), es estratega principal de soluciones del equipo de aceleración de soluciones de Atlassian. Colabora con partners de alianza global y partners de solución en la región de Asia-Pacífico para establecer y mejorar sus prácticas y capacidades de Jira Service Management (JSM). Su rol consiste en acelerar la estrategia de ventas y soluciones del canal al permitir a los partners vender y ofrecer conjuntamente la solución de gestión de servicios empresariales (ESM) de Atlassian a través de JSM.
