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Simplified contractual terms and resources for customers, partners, and developers

Have a question? Please review the Frequently Asked Questions below.

Frequently Asked Questions

We created this FAQ to answer some of the most common questions customers ask about our Atlassian Customer Agreement.

These FAQs are for informational purposes only and do not create any contractual commitments. The responsibilities and liabilities of Atlassian towards its customers are governed by the relevant agreements between Atlassian and its customers, and these FAQs are not part of, nor do they modify, any agreement between Atlassian and its customers. 

Tarif et remises

How do I provide legal notices to Atlassian? Copy link to heading Copied! Afficher
  

For how to pay Atlassian, please see here. Purchase orders are addressed in an FAQ below.

For Atlassian Support, please go here.  This includes technical support, as well as pricing, billing and licensing support (including if you wish to terminate your subscription or exercise your refund right).

For reporting copyright and trademark violations, please follow the process set out here.

For subpoenas and other law enforcement orders, please follow the process set out here.

For supplier queries, please go here.

For claims of breach of the Atlassian Customer Agreement by Atlassian, infringement of IP or termination for cause, please provide physical notice to:  Atlassian, 350 Bush St, Floor 13, San Francisco, CA 94104, Attention: General Counsel.

For other notices under the Atlassian Customer Agreement not discussed above, please use customer-notices@atlassian.com.

Combien coûtent les produits d'Atlassian ? Copy link to heading Copied! Afficher

Les informations sur les tarifs actuels sont toujours disponibles sur nos pages produit :

Pour vous faire une idée de votre tarif Cloud mensuel ou annuel, consultez notre calculateur Cloud.

Si vous êtes déjà un client Data Center et que la migration vers le cloud vous intéresse, nous avons créé un calculateur personnalisé pour vous donner une vue côte à côte des coûts en fonction des produits Data Center dont vous disposez.

* We know that our customers care about AI and Atlassian Intelligence. So, we want to make it clear that we updated the Atlassian Intelligence terms to match the drafting style and defined terms of our Atlassian Customer Agreement. We have not changed the ways we use customer inputs or outputs of Atlassian Intelligence as described in our Trust Center.

Quelles sont les solutions de formation disponibles ? Copy link to heading Copied! Afficher

Atlassian propose des formations animées par un formateur pour Jira, Confluence et les outils de développement. Chaque formation est dispensée dans notre salle de cours virtuelle (via WebEx) de façon privée ou publique. Pour plus d'informations, consultez notre page dédiée à la formation.

Atlassian propose-t-il des remises ? Copy link to heading Copied! Afficher

Nos offres Cloud démarrent gratuitement jusqu'à 10 utilisateurs/3 agents, et évoluent avec votre équipe. Vous pouvez essayer nos offres Cloud Standard et Premium gratuitement à tout moment.

Nous proposons des tarifs spéciaux aux associations à but non lucratif enregistrées, aux étudiants et aux professeurs, aux institutions universitaires, aux projets Open Source ainsi qu'aux partenaires Atlassian certifiés. Voir ci-dessous pour plus d'informations.

Les associations à but non lucratif bénéficient-elles de tarifs spéciaux ? Copy link to heading Copied! Afficher

The Atlassian Customer Agreement will govern any apps that are published by Atlassian as a vendor in the Atlassian Marketplace (see here for a list of apps by Atlassian). However, the Atlassian Customer Agreement does not apply to any other apps, which would be considered third-party products under the Atlassian Customer Agreement and governed by the terms of the customer’s agreement with the applicable third-party provider.

Please see Marketplace Apps - Cloud Trust for more information regarding the third-party apps available on the Atlassian Marketplace.

Section references: Sections 1, 7.2, and 21

How does Atlassian determine who qualifies for nonprofit, academic, and classroom discounts? Copy link to heading Copied! Afficher

Yes, the Atlassian Customer Agreement will govern a customer’s use of the Atlassian products even if they have purchased through a channel partner. The Atlassian Customer Agreement will not apply to any services provided by the partner.

Section reference: Section 10.1(b)

Les établissements universitaires bénéficient-ils de tarifs spéciaux ? Copy link to heading Copied! Afficher

The use of Atlassian Intelligence is covered by the Atlassian Customer Agreement and the AI Terms displayed in the Product-Specific Terms. For more information on Atlassian Intelligence, visit the Trust Center.

Section reference: Section 21

Les entités gouvernementales bénéficient-elles de tarifs spéciaux ? Copy link to heading Copied! Afficher

Atlassian customers may subscribe at the form linked here to receive notifications from Atlassian about updates to Atlassian Sub-processors and the following legal terms and policies:

  • Atlassian Customer Agreement
  • Product-Specific Terms
  • Data Processing Addendum
  • Acceptable Use Policy
  • Privacy Policy
  • Security Measures
  • Advisory Services Policy
  • Guidelines for Reporting Copyright and Trademark Violations
  • Third-Party Code Policy
  • Service Level Agreement
  • Government Amendment (notice will only be sent to affected customers, as designated by our systems)
  • Atlassian’s use of inputs and outputs in connection with Atlassian Intelligence as described in the Atlassian Trust Center

Section reference: Section 20.5(c)

Les projets Open Source bénéficient-ils de tarifs spéciaux ? Copy link to heading Copied! Afficher

The Data Processing Addendum forms a part of the Atlassian Customer Agreement (and doesn’t need to be signed separately).

Section references: Sections 2.3 and 21

Les étudiants et les professeurs bénéficient-ils de tarifs spéciaux ? Copy link to heading Copied! Afficher

Atlassian provides support for the products purchased under the Atlassian Customer Agreement, as further described here.

Atlassian also provides advisory services so customers can get a better understanding of their Atlassian footprint and help them optimize their use of Atlassian products, though Atlassian does not provide hands-on-keyboard professional services. The advisory services offering is further described here and in our Advisory Services Policy.

Section references: Sections 8 and 21

Les revendeurs bénéficient-ils de tarifs spéciaux ? Copy link to heading Copied! Afficher

The definition of users is purposely broad to include employees of affiliates, third-party contractors, partners, etc.

Section references: Sections 3 and 21

Comment Atlassian évalue-t-il et accorde-t-il des licences à prix réduit ? Copy link to heading Copied! Afficher

Atlassian vérifie l'éligibilité des organisations à but non lucratif, des étudiants/enseignants et des établissements universitaires en partenariat avec Percent, mais détermine si l'attribution d'une licence à prix réduit s'applique ou non à leur cas. Nous nous réservons le droit d'accepter ou de refuser une demande de licence à prix réduit émise par une personne ou par une organisation, ainsi que de mettre fin à l'attribution d'une licence à prix réduit active, et ce à tout moment et pour tout motif ; par ailleurs, nous pouvons compléter ou modifier à tout moment nos directives d'éligibilité aux licences Community, Academic, Classroom et Open Source.

Dans des circonstances normales, vous devriez recevoir une réponse à votre application Community, Academic, Classroom ou Open Source dans un délai d'un jour ouvrable.

Atlassian propose-t-il des offres incitatives ou des remises pour la migration de Server ou Data Center vers le cloud ? Copy link to heading Copied! Afficher

Oui. Nous proposons un certain nombre d'offres incitatives aux clients qui migrent :

  • Essais de migration vers le cloud : découvrez les fonctionnalités Cloud et testez votre migration sur une longue période. Contrairement à un essai Cloud de 7 jours, les essais de migration vers le cloud correspondent à la durée de votre abonnement Data Center. Si vous êtes toujours sur Server, nous proposons des essais gratuits de migration vers le cloud de 60 jours aux clients Server dont la maintenance a expiré.
  • Crédits de migration : pour éliminer le double paiement lors de la migration vers le cloud, nous proposons aux clients éligibles un crédit égal à la valeur calculée au prorata des abonnements Data Center inutilisés.
  • Double licence : afin de faciliter la période de transition des clients Data Center qui migrent vers le cloud, nous prolongerons l'abonnement des clients éligibles d'un an avec une réduction de 100 % afin que vous puissiez gérer vos produits Data Center et Cloud en parallèle.

Toujours sur Server ? Pour en savoir plus sur le calendrier complet des changements et les prochaines étapes pour votre organisation, consultez notre page d'informations sur la fin du support Server.

A purchase order number is required for me to pay my invoice. Where can I send my purchase order number? Copy link to heading Copied! Afficher
  

Please send any required purchase order numbers to accountsreceivable@atlassian.com. Please see How to Pay for more information regarding payment for your Atlassian products.

My customers are users of some of my Atlassian products. Where can I find information regarding these users of my Atlassian products? Copy link to heading Copied! Afficher
  

This topic is covered in detail in our product-specific pages in our Documentation. Specifically, please see What are project roles in Jira Service Management? for more information regarding service desk customers in Jira Service Management and Share your instance externally with anonymous access for information on how to share content with people who don’t have licensed access to your Confluence instance. Other products may also permit for different user types, as detailed in the Documentation.

Where can I find more information regarding Atlassian instances and organizations? Copy link to heading Copied! Afficher
  

The Atlassian Customer Agreement allows a customer to install up to one production instance of each Software Product included in an Order on systems owned or operated by customer or its users. This topic is also covered in the Product-Specific Terms for Atlassian Pty Ltd Products. Additionally, please see Learn about Atlassian Organizations for more information regarding Atlassian instances and organizations.

Section reference: Section 5.3

How does the combination of Jira Software and Jira Work Managment into Jira affect the Atlassian Service Level Agreement? Copy link to heading Copied! Afficher
  

Jira Software and Jira Work Management are now “Jira.”

For Atlassian’s Service Level Agreement, the “Covered Experiences” for Jira Software, Jira Work Management and Jira are identical, meaning that customers with subscriptions to any of these products receive the same coverage under the updated version of the Service Level Agreement as they would have under the prior version.

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