3 emerging trends in incident management

In this session, you will learn how IT and DevOps teams are transforming the way they work to respond to incidents from a position of strength. By embracing ChatOps, response automation, and wide-area incident communication, organizations are drastically reducing Mean-time-to-resolution (MTTR) while building trust with their most valued customers.

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Intervenant

Shaun Pinney

Sr Product Marketing Manager, Atlassian

Shaun est Senior Product Marketing Manager au sein de l'équipe Jira Service Management d'Atlassian. Il a occupé des postes de marketing et de contact client dans des entreprises technologiques telles que HubSpot, Backupify, Datto et Opsgenie. Quand il n'anime pas de webinaires, il sillonne les forêts de la Nouvelle-Angleterre sur son VTT.